Luccas L. Email & Phone Number

State Of São Paulo, Brazil

- The main point of contact in all matters related to HVL clients - Build and strengthen client relationships to achieve long-term partnerships - Maintain accurate client records, keeping track of any contract updates and renewals- Work with products and other internal teams to develop strategic products, marketing plans and ensure KPIs are being met- Deep understanding of products and services- Stay on top of top-value accounts, making sure they receive services that are within their budget and meet their needs- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

- Helping companies to expand their business to Latam, powered by crypto solutions.- Establishing and expanding relationships with key customers (800+; distributed within 6 different countries) by contacting them on a daily basis.- Growing and maintaining existing customer and partner relationships through proactive marketing, webinars, events and telesales activity.- Acting as key and knowledgeable resource for the leading industry in the volume license and services offerings.- Conducting data analysis on the equity of business development representative input distribution.

Brasil

- Manage the relationship with VIP clients;- Preparation of playbooks for processes;- Help center and FAQ improvement project;- Improvement of main metrics, such as NPS, CSAT, and OKRs;- Understand and avoid churn;- Customer relationship management;- Work aligned with other teams in order to provide improvements to the product offered to customers.- Solve challenges and provide support to customers with questions related to the cryptocurrency market;- Provide response to all requests within the SLA. Communicate with stakeholders effectively and empathetically;- Operationalize and standardize new and existing policies, processes and procedures;

Brasil

- Improvement of main metrics, such as NPS, CSAT, and OKRs;- Understand and avoid churn;- Customer relationship management;- Work aligned with other teams in order to provide improvements to the product offered to customers.- Solve challenges and provide support to customers with questions related to the cryptocurrency market;- Provide response to all requests within the SLA. Communicate with stakeholders effectively and empathetically;- Operationalize and standardize new and existing policies, processes and procedures;

São Paulo, São Paulo, Brasil

- Interaction and relationship management with B2B, B2C customers and distributors, being their spokesperson within the organization, in addition to CRM management via Salesforce and Jira; ERP via Oracle and Signus and EDI in order to build loyalty and generate future demands. Strategic management of commercial information;- Operational and commercial support to the customer via email or telephone, visits if necessary, for the entire purchasing process;- Customer facing, lead capture, preparation of commercial proposal, follow-up, alignment of business expectations, inventory monitoring, inclusion of prospect order, review of purchase orders, operationalization of the sale via local or international purchase via direct import, supply of customer production demand and completion of the process;- Development of procedures for process improvements, generation of reports for management, monitoring of activities based on SLA, monitoring of metrics, KPI and critical analysis of the process with a sense of urgency;- Coordinate logistics process by monitoring tasks with logistics suppliers. Interaction with the areas: Purchasing, Operations, Finance and Sales;- Control and feeding of spreadsheets, such as: import and export, product lead-time, factory availability, and the like;- Projects to improve performance and customer experience.

São Paulo

- Preparation of commercial proposal;- Follow-up in sales processes;- Commercial and operational support;- Management of import and export spreadsheets;- Review of POs received and quotations;- Meet customer production demands;- Management of the entire sales process;- Experience in Salesforce, Jira, Oracle and Signus;- Projects to improve performance and customer experience;- Customer Facing.

São Paulo

- Preparation of commercial proposal;- Follow-up in sales processes;- Commercial and operational support;- Management of import and export spreadsheets;- Review of POs received and quotations;- Meet customer production demands;- Management of the entire sales process;- Experience in Salesforce, Jira, Oracle and Signus.

São Paulo

Pós-Graduação Em Gestão Estratégica De Negócios, Business/Commerce, General

Strategies and manners regarding how to manage business and how to attract customers to the company with satisfaction and success.

English As Second Languague, Intensive Program, Exchange Program

Activities and Societies: During this course, I was able to develop myself as a better English speaker. I had the opportunity to dive.

Agile Project Management, Project Management

Bachelor Of Business Administration (B.B.A.)

Big Data E Inteligência Analítica

Técnico Em Administração De Empresas, Business Administration And Management, General