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Luccas L. Email & Phone Number
Institutional Business Development Manager
at
OKX
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Institutional Business Development Manager
Location
São Paulo, São Paulo, Brazil
Company size
Who is Luccas L.? Overview
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Quick answer
Luccas L. is listed as Institutional Business Development Manager at OKX, a company with 6611 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Luccas L..
Luccas L. previously worked as Account Manager at Bitso and Business Development & Partnerships at Bitso. Luccas L. holds Pós-Graduação Em Gestão Estratégica De Negócios, Business/Commerce, General from Universidade Presbiteriana Mackenzie.
Company email context
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OKX
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Profile bio
About Luccas L.
Hi, I'm Luccas. Seja bem-vindo ao meu perfil! 😃Sou formado em Administração de Empresas, fiz pós graduação em Gestão Estratégica de Negócios (Mackenzie) e possuo background na parte de customer experience, business development e account management. Também fiz um intercâmbio (David Game College) em Londres que foi muito importante para que hoje eu consiga atender a clientes e/ou públicos de todos os países, através do inglês.Por aqui eu falo diretamente sobre o meu dia a dia de trabalho, abordando pontos como: Desenvolvimento de negócios, Relacionamento com o cliente, Criptomoedas, Estratégias de CX, happiness, account management e macro mercado.No meu dia a dia eu atuo diretamente em contato com clientes, gerentes de produto, analistas e pontos de contato de diversas departamentos, no intuito de construir produtos e experiências cada vez mais impactantes, além de tornar a jornada do cliente melhor. Meus principais objetivos são: resolver problemas de forma empática e eficaz e, melhorar processos. Meu perfil é hands-on, alta performance, data driven e trabalho em equipe.
Current workplace
Luccas L.'s current company
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9 roles
Luccas L. work experience
A career timeline built from the work history available for this profile.
Account Manager
Current- The main point of contact in all matters related to HVL clients - Build and strengthen client relationships to achieve long-term partnerships - Maintain accurate client records, keeping track of any contract updates and renewals- Work with products and other internal teams to develop strategic products, marketing plans and ensure KPIs are being met- Deep.
Dec 2023 - Present
Business Development & Partnerships
- Helping companies to expand their business to Latam, powered by crypto solutions.- Establishing and expanding relationships with key customers (800+; distributed within 6 different countries) by contacting them on a daily basis.- Growing and maintaining existing customer and partner relationships through proactive marketing, webinars, events and.
Dec 2022 - Feb 2024
Customer Support Specialist Ii
- Manage the relationship with VIP clients;- Preparation of playbooks for processes;- Help center and FAQ improvement project;- Improvement of main metrics, such as NPS, CSAT, and OKRs;- Understand and avoid churn;- Customer relationship management;- Work aligned with other teams in order to provide improvements to the product offered to customers.- Solve.
Dec 2021 - Nov 2022
Customer Support Specialist
- Improvement of main metrics, such as NPS, CSAT, and OKRs;- Understand and avoid churn;- Customer relationship management;- Work aligned with other teams in order to provide improvements to the product offered to customers.- Solve challenges and provide support to customers with questions related to the cryptocurrency market;- Provide response to all.
Dec 2020 - Dec 2021
Senior Customer Care
- Interaction and relationship management with B2B, B2C customers and distributors, being their spokesperson within the organization, in addition to CRM management via Salesforce and Jira; ERP via Oracle and Signus and EDI in order to build loyalty and generate future demands. Strategic management of commercial information;- Operational and commercial.
Sep 2019 - Dec 2020
Staff Customer Service
- Preparation of commercial proposal;- Follow-up in sales processes;- Commercial and operational support;- Management of import and export spreadsheets;- Review of POs received and quotations;- Meet customer production demands;- Management of the entire sales process;- Experience in Salesforce, Jira, Oracle and Signus;- Projects to improve performance and.
May 2017 - Aug 2019
Customer Service Representative
- Preparation of commercial proposal;- Follow-up in sales processes;- Commercial and operational support;- Management of import and export spreadsheets;- Review of POs received and quotations;- Meet customer production demands;- Management of the entire sales process;- Experience in Salesforce, Jira, Oracle and Signus.
Jun 2015 - May 2017
Intern
Nov 2014 - May 2015
6 education records
Luccas L. education
Pós-Graduação Em Gestão Estratégica De Negócios, Business/Commerce, General
English As Second Languague, Intensive Program, Exchange Program
Agile Project Management, Project Management
Bachelor Of Business Administration (B.B.A.)
Faculdade Interação Americana
Big Data E Inteligência Analítica
Técnico Em Administração De Empresas, Business Administration And Management, General
FAQ
Frequently asked questions about Luccas L.
Quick answers generated from the profile data available on this page.
What company does Luccas L. work for?
Luccas L. works for OKX.
What is Luccas L.'s role at OKX?
Luccas L. is listed as Institutional Business Development Manager at OKX.
Where is Luccas L. based?
Luccas L. is based in São Paulo, São Paulo, Brazil while working with OKX.
What companies has Luccas L. worked for?
Luccas L. has worked for Okx, Bitso, and National Instruments.
How can I contact Luccas L.?
You can use AeroLeads to view verified contact signals for Luccas L. at OKX, including work email, phone, and LinkedIn data when available.
What schools did Luccas L. attend?
Luccas L. holds Pós-Graduação Em Gestão Estratégica De Negócios, Business/Commerce, General from Universidade Presbiteriana Mackenzie.
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