Liaison between restaurant managers, chefs, vendors, ownersStandardized operating and accounting procedures across multiple restaurantsKeep books with custom, running P&L and cash flow management spreadsheets tracking revenue and expenses by categoryPrepare custom financial reports for analysis by ownersCross reference inventory, sales, schedule, payroll insuring accuracy of food, labor costAdministrator for POS systemTracked expenses and maintained accounts for services such as Cintas / EcolabProvide ongoing training and professional development of staff membersResponsible for performance feedback and disciplinary actions including investigation and terminationOversee maintenance team, coordinate project completionNYC DOH & OSHA/insurance complianceMaintain extensive floor presence

Smart fridges + everyday food

Launched NYC office alongside Director of OperationsWorked directly with CEO and Director of Strategy at Boston HQSpearheaded sales program; created sales deck, authored email copy, coached and motivated the teamProcured and on boarded vendors onto our platformResponsible for negotiating with vendors and setting pricing directly affecting the bottom lineAccount executive for guest restaurant program across 5 Morgan Stanley campuses, liaison to Restaurant AssociatesManage relationships with key vendors (Shake Shack, Blue Ribbon Group, etc) and VIP, high profile clients Manage operational and accounting software i.e. Square, Total Party Planner, Flash Order, Harvest, Bill.com

Identified and implemented opportunities for technology to improve workflow and increase company productivityResponsible for success of major projects such as new database, call center, website, rebranding initiativeTrained all staff and sub-brokers in new database and task management technologyCreated script structure for customer support call center agents & ZendeskClearly defined company roles and proper workflow proceduresCoordinated tasks between programming team on west coast, data entry teams overseas, and staff of 20 in two locations in NYC