Luccas Collettes Moraes Email & Phone Number

State Of São Paulo, Brazil

- Provided specialized support via Outlook, Teams, WhatsApp, and phone, achieving a 2023 NPS of 9.64 with 143 responses, excelling in Customer Service/Support.- Delivered training via Teams, Zoom, and Google Meet, enhancing client understanding and product usage.- Implemented process improvements using Espanso, macro-Outlook, and Adobe InDesign, reducing response time by 40%.- Collaborated with internal teams to ensure seamless and positive customer experiences.Key Technologies and Tools: Jira, Trello, Planner, Adobe Premiere, Office 365, Outlook, CRM, Espanso, PowerPoint, Adobe InDesign, NPS, Teams, Zoom, Google Meetings, Communication, Relationship, Satisfaction.

São Paulo, Brasil

- Provided customer support in a call center environment, resolving 95% of PC, application software, mainframe, and client-server issues on the first contact.- Effectively communicated with customers, users, technical experts, and all levels of management, achieving a 98% customer satisfaction rate.- Leveraged technology to enhance service delivery, resulting in a 20% increase in ticket resolution speed and improved customer experience.- Demonstrated strong organizational skills by prioritizing tasks efficiently, leading to a 30% reduction in average resolution time, while consistently exercising sound business judgment under time constraints.Key Technologies and Tools: Jira Software, Zendesk, Software, Hardware, Customer Satisfaction, Ticket Resolution.