Luc Coussement Email & Phone Number

Jabbeke, BE

Deinze, Vlaanderen, België

Bruges, Flemish Region, Belgium

Meet me on www.SeniorManagementServices.be

Master Tours - Anders Dan Anders - Tooku

Shaping the Sustainable development strategy and roling out a Sustainability framework and Compass

Waregem, Flemish Region, Belgium

As General Manager, I'm managing this Start-Up towards scalable growth and profitability, expanding beyond our Belgian boundaries and following a clear business strategy.

Zaventem, Flemish Region, Belgium

As independent Strategic Advisor, I ran a strategic project to unite the Belgian Travel Associations into one newly to create National Travel Association. Within the scope of my mission, I- reviewed and redefined the current strategy which resulted in a new Association strategy and strategic plan ensuring the future of the association- reshaped the.

Zaventem

Together with the enthusiastic ABTO team and a dynamic team of ABTO Board members ensure the voice and interests of our members in all travel sector related cases.Based on our strategic ABTO 2.0 plan, uplift our association towards a hyper representative, modern and efficient organisation.Association of Belgian Travel Organizers is a community for Travel.

Palma Based But All Over The World And Fully Virtual

Establish and farm a good commercial relationship with our biggest internal TUI clients, being the TUI Source Markets. Managing a 14 Million Guest-portfolio from a commercial point of view. Also to establish a future proof Commercial Model for our internal TUI Clients, providing full transparency and gouvernance on service delivery cost, tailored to the.

Europe

In this function I was accountable for designing, implementing and continuously improving the end-to-end customer experience related to Destination Services. Based upon consumer and competitor insights, together with my international team, I defined the end-to-end customer experience that will be delivered across all mainstream destinations. My function is.

Netherlands, France And Belgium

Bringing the voice of our Customers into our Company. Through NPS methodoligy ensure optimal Customer Experience in all our Customer Touch Points. Securing that all processes, tools and skills follow our Customer Experience principles being; Consistent, Effortless and Engaging. Implemented Customer Experience KPI's, principles and methodology and optimized.

Oostende

Reporting into the Online Mainstream Director at TUI Travel PLC taking up the online and e-commerce responsibilities for our TUI Belgium holding. Driving our business towards online driven mainstream product selling by ensuring web site traffic growth, web site UI and Conversion ratio's. Strategic Management, including business plan & sales strategy.

Brussels / Ostend

Leading our TUI Travel Belgium holding towards a digital world was my challenge. As market leader and proud innovator in Belgian Tourism we want to become more than before an Online Driven Company. In this function, I challenged to inspire and motivate our Companies within our Belgian Holding so that we will position ourselves also in this field in.

Ostend Belgium

Adding Call Center Director and e-Commerce Director to my previous function as Distribution Director.Managing and Leading 90 up 100 people.Realisations:- Shaped the Commercial Director Function and implemented an active Key-Account and Sales Management- Created and implemented the Commercial strategy and real time sales dash-boarding, commercial targets.

Ostend Belgium

Responsible for the Commercial Strategy of the Tour Operator Brands of Jetair NV.Reporting into the Jetair CEO and member of our Board of Directors.Holding an Administrator function within Jetair Travel distribution and Belgian Travel Network and holder of the Jetair Travel Distribution license.Managing and leading a commercial team (13 people)ensuring.

Ostend Belgium

Coordinating Online strategy and web development in the Western Europe sector for TUI Travel PLC.This includes France, Spain, Italy, Holland and Belgium.Reporting into the TUI Travel Web Steering Board.Managing Web developments, coaching for sharing of best practices, creating critical and strategic web-kpi's and compliance towards our TUI Travel Online.

Ostend Belgium

Leading our existing Call center towards the challenges of the future. Creation of a new call center strategy, drafting up a blue print, design of a new call center structure & technology and rolling out our action plan. Very challenging change management project and ongoing management function.Realisations:- Redefined, reorganized and Implemented the.

Ostend Belgium

Leading and managing the e-commerce activities of our Tour Operator and retail activities.Creating and implementing of our e-commerce strategy. Integration of e-commerce as an extra sales-channel through-out the entire Company.Creation of a broad new e-commerce oriented mind set within all our staff. Managing and sponsoring e-commerce projects on an.

Ostend Belgium

Creation and Start-up of the new self-drive product brand called Jetair Auto.Composition, from scratch, of the product offer, creation of a buying- and selling-team, the production of a seasonally brochure and creation of a reservation and contracting systems.The launch of this product was a real success! We doubled our target in the first year and we were.

Ostend Belgium

This function grew organically from my other function as Jetaccess Coordinator. I was responsible for the organization of all Special Events such as: brochure presentations, participations on travel fairs and others, special travel Groups with media or celebrities, educational trips and all special happenings related to our Company.This function enrolled.

Ostend Belgium

Commercialization of the new Jetair reservation system for the Travel Agencies.Visiting and promoting, explaining and teaching of this new revolutionary bookings engine that was way ahead of its time. The success of this program gave Jetair all the required support for her commercial success of the following years. This function gave me a complete insight.

Benidorm, Athens, Nea Makri, Porto Heli, Myconos, Creta, Zaventem And Antwerp

Hosting our clients in several destinations and forming the bases of my language skills of today (Dutch, French, English, Spanish and Greek): - February 1990 – May 1990 Benidorm - June 1990 – October 1990 Athens Mykonos, Porto Heli and Nea Makri - November 1990 – March 1991: Airport Brussels, Royal Tours Travel Agencies, Royal sleep Comfort busses - April.

Koksijde

Specialized in Helicopter Mechanic on Cell Structures as a non-commissioned Officer.