Luc Dejonckheere

Luc Dejonckheere Email and Phone Number

Retired ICT'er @
Luc Dejonckheere's Location
Ghent, Flemish Region, Belgium, Belgium
Luc Dejonckheere's Contact Details

Luc Dejonckheere work email

Luc Dejonckheere personal email

n/a
About Luc Dejonckheere

After a career of almost 25 years in Digital-Compaq-Hewlett Packard and one restructuring exercise too many, I am available for a new challenge.Passion for the customer and excellence in service delivery have always been my main concern in all my jobs, and that is also something I want to bring into my future assignment. Specialties:• Broad experience in multinational, outsourcing projects with large international customers• Transitions/Transformations, mostly in the End User Workspace Services area, with local and remote delivery teams • Hewlett Packard & multi-vendor Hardware (servers, blades, pc’s, storage, network)• Microsoft Operating Systems & Office products• Microsoft Certified Systems Engineer (MCSE) NT4 & W2K• ITIL V2 & V3 Foundation certification• Project Management, Service Management, Service Level Management, Change Management • Personal Attributes: good communication skills, great team player, strong customer relations

Luc Dejonckheere's Current Company Details
none

None

Retired ICT'er
Luc Dejonckheere Work Experience Details
  • None
    Retired
    None Jul 2022 - Present
    Flemish Region, Belgium
  • None
    Looking For A New Challenge
    None Nov 2014 - Jul 2022
    Ghent, Belgium
    Working together in a team with solving the customer’s issues as major aim has always been very important during my entire career. An ideal job for me is one where customer satisfaction is key and where the team’s success is more important than individual results.During the large international projects in which I participated, with teams in other countries and time zones with their specific culture and habits, I have proven my flexibility.
  • Ldj-Services
    Owner
    Ldj-Services Nov 2015 - Nov 2016
    Gent Area, Belgium
    Independent IT-Consultant : service delivery, system & project management
  • Hewlett Packard
    Project Manager-Transition Manager
    Hewlett Packard 2008 - Oct 2014
    Belgium - Diegem
    Technical contact person during transformation of the end user part of outsourcing projects • Contact between developers, HP support teams, program management and customers• Software migrations (OS & applications) packaging & distribution); additional end user projectsCombined role in an outsourcing contract with an important Belgian industrial customer. • Project Manager: server renewal & desktop management projects • Technical Delivery Lead in the end user space: software management & distribution, antivirus (McAfee), onsite support team• Transition towards a new service contract for an important Belgian bank• Implementing a new “call handling” system with real-time updates in the customer’s call handling system
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  • Hewlett-Packard
    Deal Implementation Manager
    Hewlett-Packard 2002 - 2008
    Belgium - Evere
    Compaq was taken over by Hewlett Packard in 2002• Implementation of the Belgian part of large international outsourcing contracts • Service Level Management after implementation
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  • Compaq
    Technical Account Manager
    Compaq 1997 - 2002
    Belgium - Evere
    DEC was taken over by Compaq in 1997• Support & projects for large Belgian customers with specific needs.• Management of several projects, installations, add-ons, upgrades, renewals on multivendor material (servers, desktops, workstations, printers, network components) on Microsoft and VMS platforms
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  • Digital Equipment Corporation
    Field Engineer - Support Engineer
    Digital Equipment Corporation 1990 - 1997
    Belgium - Evere
    Started at C.S.C. , group & contracts taken over by Digital Equipment in 1991. • Hardware support at Generale Bank  the Generale Bank-contract & support team of C.S.C. (22 people) was transferred to Digital NV in 1991• Hardware & Software support for major Belgian customers with a need for a personalised service. • Several projects, installations, add-ons, upgrades, refreshes on multivendor material (servers, desktops, workstations, printers, network components) on Microsoft & VMS platforms
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  • D.I.S.C - Barco Graphics Gent
    Field Service Engineer - Repair & Test Supervisor - Production Floor Manager
    D.I.S.C - Barco Graphics Gent 1983 - 1989
    Belgium - Gent
    D.I.S.C NV merged into Barco Graphics in 1989. • International support on laser technology machines (in pre-press (forms & packaging) and PCB Industry) and Digital computer hardware• Testing & repair of hardware• Supervisor of the Production Department

Luc Dejonckheere Skills

Outsourcing Compaq Hp Proliant Ict It Outsourcing It Service Management Itil Windows Server Service Management Incident Management Service Delivery Data Center It Operations It Management Sla It Strategy Service Desk Microsoft Certified Professional Virtualization Pre Sales Servers Change Management Management Project Management Networking Service Level Agreements Active Directory Hp Products

Luc Dejonckheere Education Details

  • Hogent
    Hogent
    Electronics (Automation)
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  • Moderne Humaniora - Wetenschappelijke A
    Moderne Humaniora - Wetenschappelijke A

Frequently Asked Questions about Luc Dejonckheere

What company does Luc Dejonckheere work for?

Luc Dejonckheere works for None

What is Luc Dejonckheere's role at the current company?

Luc Dejonckheere's current role is Retired ICT'er.

What is Luc Dejonckheere's email address?

Luc Dejonckheere's email address is luc.dejonckheere@hp.com

What schools did Luc Dejonckheere attend?

Luc Dejonckheere attended Hogent, Moderne Humaniora - Wetenschappelijke A.

What skills is Luc Dejonckheere known for?

Luc Dejonckheere has skills like Outsourcing, Compaq, Hp Proliant, Ict, It Outsourcing, It Service Management, Itil, Windows Server, Service Management, Incident Management, Service Delivery, Data Center.

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