Lucas Saucedo Email & Phone Number

New York, New York, United States

Greater New York City Area

• Partnered with cross-functional leads to identify gaps and opportunities with existing processes and IT infrastructure; designed and executed roadmap to build and maintain processes/tools that increased efficiency.
• Initial project setup, recorded changes to scope and digitally archived incoming documents for project managers
• Analyzed and reported on project risks and performed weekly billing audits
• Synthesized monthly financial forecasting and productivity reports
• Produced technical documents such as process control procedures, job descriptions and interoffice & client forms
• Established formatting standard and smart templates for a defined brand identity and consistency of print and digital media

Cave Creek, Arizona

• (Not a primary occupation)
• Partnering with an industry and local market expert, we established a brand that would be recognized by the community as a space where authenticity is celebrated
• Implemented IT infrastructure, business practices, and created branding standards for print and digital media
• Coordinated the buildout of the retail space
• Planned, coordinated and executed a grand opening celebration and fashion show

Phoenix, Arizona Area

• Evaluated, mentored and coached Service Desk Analysts based on the observation of agent interactions and analysis of team KPIs according to company standards and SLAs.
• Created content with a team of specialists for Runbooks/SOP as part of a Service Desk training program developed and implemented in conjunction with a fellow lead.
• Procured staff resources such as equipment, software, system access, and training.
• Identified opportunities for preventative maintenance based on the analysis of trending issues.
• Improved device provisioning procedures to expedite the restoration of service and alleviate support request volume
• Implemented cloud collaboration and task tools

Flagstaff, Arizona

• Led teams of up to 10 housekeepers at one time and assign daily duties as required
• Wrote documentation outlining standard operating procedures and best practices for housekeeping, kitchen, and office staff
• Coordinated the transition of branded collateral across the property and designed all custom signage, and promotional materials during brand conversation
• Coordinated build-out of marketing booths including physical booth configuration, promotional materials, and digital display equipment
• Appointed as Rewards Manager responsible for maintaining member rapport and training customer service
• Promoted teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Flagstaff Medical Center

Primary duties included meal preparation for employees and patientsWas also responsible for:-Leading process improvement teams to improve facility efficiency and employee satisfaction-Implementing and coach 5 “S” organizing system-Helping lower department costs by minimizing waste and budgeting appropriate time for required tasks according to staff levels.

Phoenix, Arizona

Maintained food safety proceduresEnsured all shift duties were completedBalanced cash drawer at shift endcompiled shift close reports

Working Toward: Bachelor Of Business Administration (Bba), Process Improvement / Lean Management

Working Toward: Electrical Engineering (With Computer Emphasis), Electrical And Electronics Engineering

Activities and Societies: Phi Mu Alpha Sinfonia Fraternity, Harter Handbell Choir, Men's Chorale