Claudio Lucero Email & Phone Number

Argentina

United States

Buenos Aires Province, Argentina

Gersthofen, Bavaria, Germany

For OSI Food Group reporting to OSI Food Solutions Germany (European regional headquarters) - Gersthofen, Bavaria, Germany Management of up to 7 IT infrastructure projects. Project tracking using Easy Projects, Jira, MS Project, and MS SharePoint. PMO/Managerial weekly reports. Infra IT team distributed regionally in Europe. Most important projects: Deployment of O365, Replacement of SonicWall Firewalls by Fortinet.OSI is the premier global supplier of custom value-added food products to the world's leading food service and retail food brands.

Responsible for the daily and long-term strategic management of software and technology-related hardware within the organization.Governance and oversight of Asset Management system; Flexera FNMS and Flexera App Portal / App Broker. Establish and maintain global process and procedures for IT applications that support the Life cycle Management and Billing of Company's IT assets from requisition thru disposal. Work with global and regional personnel to ensure data integrity and consistency of data. Execution of monthly billing of IT assets, support, and service offerings.Planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts.

Manage mobile services offered Regionally (LAM). Supporting iOS, Windows Phone and Android operating systems. Manage Airwatch (HUB) and also Microsoft Intune Mobile Device Management (MDM) services. Deploying, securing, monitoring, integrating and managing mobile devices.Set standards for service offerings, develop Service request processes on MOBI/Tangoe platform, end user training and Help Desk trouble shooting guides.Other skills applied: Vendor Management, Contract Management, Project Management, Business Process Improvement, Process Improvement, IT Strategy, Outsourcing.

Global client Services projects – track, manage and report.Facilitate and lead the implementation of the global strategies, policies & plans.Implementation of IT management processes including - Incident Management, Change Management, Service Level Agreements.Work towards constant service improvements via Guide and follow-up on the development of the team member.

Buenos Aires - Lam Region

Regional leadership of projects and initiatives promoted from corporate headquarters based in Houston (TX).Independent management of regional projects, reporting directly to the position of the LAM Regional IT manager.Responsible for the service levels of all activities related to the implementation, maintenance and continuous improvement of services and products in his area of contact with end users.Implementation and monitoring of corporate policies, standards and procedures.Regional management of information assets applying ITAM methodologies.Administration, direction and management of the Regional Service Desk team. Providing support in three languages: Spanish, Portuguese and English over eleven countries and five time zones.Functional supervisor of a large and complex team of regional IT PC Support Analysts.

Buenos Aires - Argentina

2nd/ 3rd level Technical Support: PC On-Site / Remote.Administration Servers MS Windows local servers.Office - Outlook / Exchange.Wide scope of in-house and external applications.

Field Technician - Support level 2Resolution of incidents for different clients: Cervecería Quilmes, Pepsi (BAESA), Correo Argentino.Incident system management. Work with defined service levels.Multiple platform support: Windows, Unix / Linux, Novell.Multiple office tools: MS, Lotus, GroupWise, etc.

Buenos Aires

1- Build Linux servers for sites across the country.Migration of the ACA2000 System, previously running on DOS platform and Novell Netware, to Red Hat Linux 7.2.2- Technical Support for Windows workstations.

Bachelor'S Degree In Computer Sciences, Information Technology

Associate Degree In Business Computer Sciences

Military High School Diploma