Ana Lucero Poo Ramos Email and Phone Number

• Best practices and Knowledge sharing: Keeping knowledge up to date regarding new and emerging IS technology and IS industry practices, all within in the scope of the relevant IS solutions. Participating in a broader solution development framework community of practices.• Strategy: In concert with IS Lead Architects and Enterprise Architects ensuring that IS solution/service related standards are considered accordingly.• Build: Approving, signoff and build CX products and services to be implemented on ABB Production environment, ensuring that services meet business requirements and performance KPIs relating to mobiles, emerging and digital technologies. • Consult: Consulting, giving advice and supporting the installation of new IS solutions/services, or the changing of existing IS solutions/services.• People Leadership: Providing leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice normally without carrying line responsibility.• Communicaton: Communicating project delivery related decision demand towards project and service management in collaboration with Global IS Lead Architect to ensure resolution and avoid delivery issues.

- Providing proactive and reactive security technology services across IS landscape in alignment with Corporate IS Information Security guidance, policies and standards.- Assuring that the quality of the services delivered by suppliers meets contractual commitments and business needs. - Establishing and monitoring a comprehensive risk focused monitoring metrics to ensure efficient delivery of security services meeting business requirements. - Developing and maintaining process for interaction and communication between Business IS and technical security experts.- Assignation of roles, tasks and actions in IS patching process according the RACI specifications- Coordination and Management of execution of patches and security controls in all technologies like VMware, Windows, Linux, Oracle, MS SQL Server, Unix. - Coordinating the resources allocated to specific activities, defining roles, motivating and monitoring resources to accomplish all the milestones. - Apply Lean and Six Sigma methodologies on Patch Management process and Hardening Security Controls.

Ensures, manages and optimizes the technical quality, maintainability, compliance and interfaces of database services within the IS Hosting tower globally.- Maintainability and controlControls system functionality, optimization of infrastructure/application performance and operational services, according to agreed service levels (capacity, availability and performance).- Consulting deliveryAccountable for managing the technical quality, maintainability of application/ infrastructure and interfaces. Initiates proactive and reactive service improvements to ensure the quality of operational processes delivered by internal and external suppliers.- Change management (related to Maintainability and Control)Validates or initiates requests for change of corrective, adaptive, perfective or preventive nature.Validates proposals from internal/external IS suppliers from a technical perspective.Creates and/or approves technical specifications for service designs based on functional as well as non-functional requirements and functional specifications.

Responsibilities:-Manage production, QA and development database environments-Create detailed documentation including diagrams of database infrastructure.-Learn relevant business processes and understand the data flow, criticality and dependencies.-Effectively coordinate and communicate with all the stakeholders (internal teams and clients).-Maintain data integrity and security (manage roles and permissions of database users).-Create and manage multiple databases and assist in capacity planning.-Develop strategies and implement solutions for managing back-ups, restoration and replication.-Migration Planning and execution.

 Managed user requests tools like: Maximo, Remedy, Nexus. Troubleshooting and performance tuning working in parallel with Microsoft support.  Used monitoring and Inventory tools like: Foglight, DNT, Precise and SQL Server Central during Windows Patching activities Planning of SQL migration projects from SQL 2000 to SQL 2005/2008 for a very critial finance systems. SQL implementations looking for the installation requirements, designing the infrastructure for the migration, doing special requirements applying the standards of the company.  Contributions and quality service on DR tests and code releases for critical applications.

*Local DataBase Administrator.. In charge about 50 servers and 300 Databases.*Performance troubleshooting*SQL server 2000, 2005 and 2008*Database Infrastructure evaluation *High availability implementation (clustering, mirroring, log shipping)*Storage Management* Regional Support, Brazil, San Jose Cal., Mex,* Backups configuration and Disaster recovery models * SQL migrations from 2000 to 2005/8

Education Area, Managment of the employee's acounts of flex university portal, design of couses for the capacitation.