Michael Luchino Email & Phone Number

New Hyde Park, Ny, Us

Nexiscard Visa - Pre-Paid Ventures

- Managed the Customer Service Call Center of 38 employees. - Created Customer Service, Holds and Disputes, Customer ID Verification and Online Card Departments and written Policies and Procedures Manuals for each- Scheduling reps to work based on call volume history and forecasting- Developed training procedures and classes- Evaluating, directing and coached reps for improved performance- Responsible for hiring, training and development of all reps- Reviewed recorded calls to monitor rep performance and provide feedback- Ensured an overall positive customer service experience for all customers- Managed Operations Department –worked with President/CEO and CFO on a daily basis to - - ensure program integrity- Implementation of plans to improve and standardize overall company operations, while setting both company and departmental goals- Responsible to create and ensure accuracy of various reports for company President/CEO and CFO- Responsible to ensure the overall integrity of the company, it's policies and it's daily operations

- Acting Store Manager for store closings and openings. - Responsible for End of Day store closing procedures including reconciliation of store receipts, and cash draw reconciliations - Responsible for store openings, setting up store, setting up registers and meeting with staff to set daily targets and goals- Oversee the entire Arts & Crafts Department including the restocking and receiving of inventory and to generate sales- Set up aisles and displays based on new or reset plan-o-grams- Oversee staff of 8 or more people

- Servicing local stores with a variety of different products.- Manage store inventories on a variety of products.- Stock & zone a variety of products at locations based on plano-grams.- Set up new aisle displays- Cleaned and re-set existing displays- Worked with store management and maintained excellent working relationships with store personnel- Enter all work via a computer online e-reporting system.

- Over saw the daily operations of the Banks Purchasing ~ Purchasing, bidding processes and vendor relationships ~ Inventory, shipping and receiving ~ Lease equipment negotiations with vendors- Over saw the daily operations of the Banks Facilities Department ~ Negotiated lease agreements with Tenant’s for Bank owned rental properties ~ Over saw the collection of rents from rental properties and the timely payment of rents for all Banks rented retail properties ~ Responsible for the timely payment of all Bank Branch real estate taxes to various Governmental Agencies ~ Responsible to handle all tenant issues or concerns- Ensured timely and cost efficient repairs of Bank owned properties and equipment and all tenant related properties- Responsible for new branch construction and current branch remodeling- Worked with both architects and various trades to ensure that projects were completed on time and within budgetary limits ~ Space planning ~ Office relocation's ~ Site visits, including safety inspections ~ Ability to interpret architectural blueprints ~ Prepared and monitored construction budgets ~ Negotiated with vendors, contractors and/or service providers

- Over saw the daily operations of the Banks Purchasing Department.- Negotiated lease agreements with vendor for office equipment.- Set up and implemented and online ordering system where branches could order stationery directly through pre-approved vendor sites.

- Created & maintained computer based automated inventory system. - Maintained inventory of all stationery and forms and stocked shelves.- Supplied office supplies and business forms to 16 Bank branches city wide.