Luci Rafferty-Swain Email & Phone Number

Burton Upon Trent, England, United Kingdom

Lichfield, England, United Kingdom

• Administrative duties including updating trackers, providing references, processing resignations, and updating T&A. • Ensuring personnel files are accurate and all personal information is stored in line with GDPR.• Ownership of the HR inbox and promptly responding to emails.• Ownership of processes; shift changes, tracking probation reviews, career breaks and flexible work meetings.• Involved in ER processes on a unionised site. Supporting in meetings, including investigations, grievances, and disciplinaries. Sending invite letters, notetaking and writing outcome letters. • Maintaining absence processes; providing daily figures for short and long-term absence, processing fit note notes, processing return to works, notifying managers if a colleague has triggered an Interview of Concern and supporting in health reviews.• Key role during redundancy consultations for 240 colleagues on the weekend shift in August 2023. Completing individual consultation meetings, voluntary redundancy meetings and final individual consultation meetings with senior managers.• Identifying improvements to processes; for example, compiling new exit interview questions split between warehouse and office colleagues and creating a tracker to monitor trends, which I then fed back to the senior HR team.• Engaging with senior stakeholders, advising managers, and employees through different mediums of communication; email, telephone, and face to face, in line with policy, procedure, best practice and current legislation. • Responsibility as a Second Manager on SuccessFactors. Conducting changes for employee profiles, including job positions, work schedule changes and salary amendments.• Involved in recruitment processes; sending interview invites to candidates, note taking during interviews and providing subsequent feedback afterwards.• Verifying right to work documents, compiling contracts for new starters and liaising with the Central HR team to onboard new starters.

Rugby, England, United Kingdom

• Responsible for ordering packaging consumables to ensure operations ran smoothly as a new start up. • Used the Coupa software to create POs, ensure catalogues for suppliers are up to date and receipting POs as soon as goods are received/works have been completed to ensure that invoices are paid promptly to suppliers. • Building a rapport with suppliers and communicating delivery dates and times with the operation.• Taking accurate counts of stock and inputting data to monitor usage trends, forward planning for ordering and peak times such as Black Friday and Christmas. • Worked with Finance and inputted precise figures for Month End with purchase details and current stockholding to correctly charge costs back to Amazon. • Supporting HR by auditing physical employee files on site to ensure that everyone has the correct documentation, such as their Right to Work and Personal Information Forms. Providing contracts to new starters and ensuring that all forms are signed. Assisted with notetaking for meetings such as Interviews of Concern, investigations and drug and alcohol tests.

Birmingham, United Kingdom

• Received purchase orders for Ball Transfer Units from customers from both in the UK and overseas, placing the order and ship them accordingly using M1 software.• Aware of requirements for the countries they are shipped to with regards to packing lists, invoices, and documentation such as the Certificate of Origin applied to from the Chambers of Commerce.• Provided tactful verbal and written communication to customers who have English as a second language.• Liaised with production planners to track the progress of the orders produced through updating Customer Order Reports and confirming delivery dates to customers.• Provided quotations to customers and giving technical advice ahead of quotation to ensure correct goods are being requested.• Assisted with purchasing, which involves requesting quotations for items based on requisitions such as tools for the factory and creating purchase orders on M1 which are then sent to the suppliers.

Tamworth

• Procured materials for our sites nationwide as part of a team. Predominantly used the leading construction software, COINS, to place and maintain orders.• Liaised daily with site managers, suppliers and fellow Buyers via telephone and email.• Championed a supplier which meant forming a close relationship and holding responsibility to their orders.• Negotiated the best price and terms as well as alternative items for site to use. Therefore, achieving over and above yearly savings targets.• Regularly used Microsoft Office, in particular Excel for the management of data entry of weekly kitchen orders.• Dealt and resolved invoice queries by working with the accounts department to ensure that orders were invoiced correctly so they could be paid.• Solely responsible for Plant Hire from November 2017, which involved overseeing the Plant inbox where most enquiries came into as well as reports, off hires and damage charges. It was important that everything on the system correlated with what was on hire and off hiring items to ensure control.

Birmingham, United Kingdom

• Employed at the flagship River Island store in the Bullring Shopping Centre, therefore it was important to set an example as a brand. Started the role shortly before the flagship store was opening, so helped with the set up before the official opening.• Provided excellent customer relations through a positive attitude and informed product knowledge.• Assisted with visual merchandising and ensured the store was aesthetically pleasing.• Built outfits for customers and therefore maximised sales on the floor by upselling and cross selling. • Met store targets through selling gift cards and promoting store orders. • Responsible for cash handling on tills and dealing with returns. • Completed shifts at the River Island branch at The Fort Shopping Park to support during peak times.• Previously served as a Sales Advisor (Seasonal Temporary) between December 2014-January 2015 at the Sutton Coldfield branch for Christmas.

Bachelor’S Degree, Literature And History Of Art, 2:1

Foundation Certificate In People Practice (Level 3)

Japanese