Greet contractor or industrial customers at the sales counter and assists them in product selection. Enters orders or credits. Answers and responds to customer's telephone requests and calls assigned accounts on a regular basis. Maintains clean and orderly counter displays and counter area. Sells item to customer and handles returns and credits. Handles in-person or phoned customer transactions at the sales counter. Assists customers who are unsure of desired items in making correct selection. Promotes additional or alternate items (up sell, cross sell) based on technical knowledge of products and selling points. Displays or demonstrates products. Notifies customer of or explains any special promotions, Spiffs or programs. Enters final orders and credits. Maintains assigned accounts and updates related customer support files. Calls customers on a regular basis; communicates with customers on account status. Maintains up-to-date knowledge of product lines; reads purchasing notes, flyers, etc. to be aware of new / sales items. Maintains updated product knowledge; reads trade magazines and attends product training seminars. Provides additional support for customer orders. Researches items or delivery dates by contacting reps or consulting catalogs or other product literature to meet customer requirements. Develops pricing quotes and picks or expedites orders as needed. Cleans and organizes area near work station. Keeps counter displays stocked and neat. Assists Will Call as needed. Assists with warehouse duties if required: pulls orders, receiving, inventory, stocking, etc.

Have gone from entry level file clerk to assistant billing and data processing.Backing up the receptionist with answering the phones, greeting customers and sales reps. Making sure the customer is going to the right sales person depending on what their needs are. Ensured order completion with customers by taking orders and shipping the material they need to the job site or their shop. Process all cash receipts for Loeb Lighting and post them to the proper customers account on a daily basis. Works with accounts payable to make sure customers invoices go out daily and on time. Also helping accounts payable to double check payable statements to make sure payables are payed and upto date. Scan and process all Manifest to make sure signatures are attached to sales orders before invoices are mailed to the customers. Scan and attach all PO receivers for Loeb and National accounts to make it easier for purchasing to look at the shipping documents if an error occurs. Keeping various spreadsheets upto date for inventory. Updating customer files with current information such as phone numbers, address and any other information that needs updating. In charge keeping tax certificates and making sure they are upto date and the correct form for the customer. Working with accounting on tax credits and debits to be sure the customer is billed accordingly. Contacting the customers when a tax certificate is needed or is the wrong certificate. Keeping track of tax certificates on spreadsheets to make it easier and faster to see if a customer has a tax certificate on file. Does all the lamp billings on a monthly basis for the National Accounts office

Greet contractor or industrial customers at the sales counter and assists them in product selection. Enters orders or credits. Answers and responds to customer's telephone requests and calls assigned accounts on a regular basis. Maintains clean and orderly counter displays and counter area. Sells item to customer and handles returns and credits. Handles in-person or phoned customer transactions at the sales counter. Assists customers who are unsure of desired items in making correct selection. Promotes additional or alternate items (up sell, cross sell) based on technical knowledge of products and selling points. Displays or demonstrates products. Notifies customer of or explains any special promotions, Spiffs or programs. Enters final orders and credits. Maintains assigned accounts and updates related customer support files. Calls customers on a regular basis; communicates with customers on account status. Maintains up-to-date knowledge of product lines; reads purchasing notes, flyers, etc. to be aware of new / sales items. Maintains updated product knowledge; reads trade magazines and attends product training seminars. Provides additional support for customer orders. Researches items or delivery dates by contacting reps or consulting catalogs or other product literature to meet customer requirements. Develops pricing quotes and picks or expedites orders as needed. Cleans and organizes area near work station. Keeps counter displays stocked and neat. Assists Will Call as needed. Assists with warehouse duties if required: pulls orders, receiving, inventory, stocking, etc.