Lucia Chen Email & Phone Number

Jersey City, Nj, Us

Washington Dc-Baltimore Area

- Main point of contact for Support & Maintenance for the Peace Corps' Quality Improvement Software. Lead client meetings to align objectives, analyze change requests, and update development progress. Implemented ~50 enhancements to existing software. Translate client requests into detailed user stories, process flowcharts, and functional requirements. Conduct live demonstrations and training sessions to customers.- Design and implement User Acceptance Testing(UAT); Leverage low-code solutions, HTML/CSS and other tech tools to develop the software. Build and refine UI to optimize usability for users

New York City Metropolitan Area

Shanghai, China

- Wrote VBA programs and designed UserForm in Excel to automate tasks, clean master data, speed up processes and enhance accuracy; reduced spreadsheet manual work by 8 hours per week; created pivot tables to calculate cost savings; trained team members on API data transmission file on Kibana; monitored information flow in Transportation Management System- Identified, visualized and monitored KPIs in Power BI dashboard to track logistics performance; built meaningful models; reviewed SQL codes with internal requests- Managed supply chain forwarders for a leading technology firm; called out 3 PL’s lowlights and proposed timely solutions to exceptional processes; altered transportation plan based on Covid regulations; optimize current SOPs

Shanghai, China

- Completed the investigation phase for a business & finance integration project with a new energy group; interviewed personnel at all levels; concluded the phase by presenting their organizational structure and multi service lines to project manager- Drafted PPT proposals for clients across varied industries, including automotive, manufacturing and consumer products; designed interactive interface, milestone components and flow charts for multiply projects including HR Transformation and digitalization- Performed background research for a Global 500+ client on their hybride; investigated their recent organizational reform and highlighted the digital transformation wills to demonstrate potential collaboration opportunities to the managers- Organized monthly statements and conducted reconciliation on two clients’ 5-years records; prepared relevant protocols, transaction proofs from bank and tax bureau so as to pass the 2020 audit inspection

Shanghai City, China

- Compiled 23 articles concentrating on hot news and topics that foreign students interested in, including Tips for renting houses in North American universities, recommendation of high-heeled shoes for interviews, analysis of the survival of fast-disappearing foreign brands in China, etc., so as to obtain new media streaming traffic, stabilize attention, and naturally promote the company's related projects;- Interviewed Ivy League alumni; Studied their portfolios and prepared questions according to their personal experiences, so as to analyze and obtain their distinctive characteristics and compiled interview manuscript.

Paris Area, France

- Managed over 200 apartment rentals on Airbnb; oversaw booking process and follow up clients’ feedbacks;- Led clients to property site and discussed apartment conditions; promoted alternative properties if clients were not satisfied.- Compared Parisian Home 's performance with 6 peer-competitors, adopted SWOT to assess each firm’s strengths and weaknesses on marketing strategies; listed key factors such as customer service, promotion tactics, target audience, pricing and content layout- Prototyped a clear UI of our own by Axure

Shanghai City, China

- Handled face-to-face customers’ queries; tackled on-site situations and responded to complaints;- Trained new employees on Opera System; supervised them on daily PSB (Public Security Bureau) entry;- Registered and assigned rooms for guests; authorized payments for departing guests.

Master'S Degree, Management Information Systems, General

Bachelor Of Science - Bs, Management Information Systems, General

Activities and Societies: Major: MIS Minor: French

Business & International Affairs

- Business & International Affairs semester program in Paris. - Courses include French language, History of Europe, Media and Politics.

High School Diploma, 4.0/4.0

Activities and Societies: International Club President. National Honor Society. Field Hockey Varsity Team. Tennis Varsity Team. Math.