Lucia D'Angelo Email & Phone Number

Montreal, Quebec, Canada

- Provide administrative support to our National Account Manager- Respond to client staffing request and job order requirements promptly- Participate in client visits; build strong relationships- Applicant Tracking System and CRM data entry- Collaborate with internal recruitment teams on job order status and updates- Create complete and compelling job descriptions- Collect employee timesheets from clients via email on a weekly basis- Offer exceptional customer… Show more - Provide administrative support to our National Account Manager- Respond to client staffing request and job order requirements promptly- Participate in client visits; build strong relationships- Applicant Tracking System and CRM data entry- Collaborate with internal recruitment teams on job order status and updates- Create complete and compelling job descriptions- Collect employee timesheets from clients via email on a weekly basis- Offer exceptional customer service to clients and to all internal and external contacts Show less

Boisbriand, Quebec, Canada

- Upholding company standards by providing premium customer service levels at all times- Providing expert advice regarding our products and services- Sharing best practice both with clients and colleague- Day-to-day client interaction with corporate customers and understanding their respective businesses, needs and trends- Understanding and upholding our Continuous Improvement policy- Utlising a corporate mindset to enhance SME overall performance

Montréal, Québec, Canada

- Support buyer with daily administrative task, liaising with different partners - Analyse all contracts and upload all factors within our Service Level Agreement (SLA)- Manage and organize confidential information, legal documents, and correspondence, ensuring timely retrieval and efficient record-keeping- Establish relationship with suppliers enabling waiving of cancellations fees as stated in contracts- Respond to supplier queries with regard to notifications discrepancies… Show more - Support buyer with daily administrative task, liaising with different partners - Analyse all contracts and upload all factors within our Service Level Agreement (SLA)- Manage and organize confidential information, legal documents, and correspondence, ensuring timely retrieval and efficient record-keeping- Establish relationship with suppliers enabling waiving of cancellations fees as stated in contracts- Respond to supplier queries with regard to notifications discrepancies (occupancies, names etc.)- Input suppliers information in system as relates to service, categories, rates, allocations, specials and secure cabins- Responsible for the data entry for all products on the website (Kentico)- Ensure quality control of the information going on the web, the brochure and flyers- Source of communication interdepartmental with the marketing by providing product details relative for advertisements- Generate necessary reports to track bookings in a daily basis- Manage last minute bookings; ensure transmittal to supplier- Follow up and optimization of the inventory and track stop sales- Collaborate with multiple internal departments including destination department representatives Show less

Montréal, Québec, Canada

- Inform partners of itinerary changes, flight schedule changes and any other important notices - Ensure that invoices are processed correctly, make any necessary corrections and ensure that payments are made on time- Apply different promotions and travel credit - Quality control of reservations and support for the sales department team

Londres, Angleterre, Royaume-Uni

Developed International Cruise line experience during secondment to London, supervising a team of 4

Montréal, Québec, Canada

- Inform partners of itinerary changes, flight schedule changes and any other important notices - Ensure that invoices are processed correctly, make any necessary corrections and ensure that payments are made on time- Apply different promotions and travel credit - Quality control of reservations and support for the sales department team

Montréal, Québec, Canada

- Handle incoming calls and provide relevant product information - Reserve within a diversity of booking systems as well as offering the highest level of customer service- Resolve travel agent queries in a timely manner - Modification of existing reservations