Lucia Kovacs Email and Phone Number

• Accenture Cultural Advocate across Global TSC Team: cultural advocate activities, cross cultural awareness activities, core values reinforcement and Human Resources Reinvention advocate.• Engagement Champion: create, activate and lead engagement activities based on feedback analysis across Global TSC Team.• Performance Achievement Lead: adoption of new processes, coordinate and lead performance management activities across Global TSC Team.• Talent and People Lead: supervision, career development, activities planning for TSC Integrated Experience Team.• HR Reinvention Initiative relationship PoC for TSC Global Function: change and culture advocate, coordinate and deliver initiatives activities.• Promote integration across the TSC (Talent Supply Chain) Global Function (changing actors/leads/priorities) by leading team organization, capability development, communication, branding, engagement, knowledge management and cross TSC activities.• Connector across TSC to ensure awareness of upcoming org changes and follow up of questions/concerns.

• Reorganization coordinator for Talent Supply Chain: understanding of changes, communication between actors & impact assessment on tools and processes.• High level backlog prioritization and planning.• Chargeability Targeting set up process enhancement, coordination, and implementation.• Tool and processes integration activities• Chargeability management activities• Predictive Chargeability Model Global Management• Predictive Analytic Projects• Global forecast coordination• Global Supply Demand Balancing Advisor• Chargeability Analysis• Supply Demand Gap Analysis

• Global HR Business Support Lead• Key referent for Global Talent Supply Chain decision support activities• Responsible for providing HR analyses and information for Earnings and Board of Directors Meetings

• Startup of Global Supply and Demand Decision Support process • Resource Management Team lead• Performance Management Process• Monthly Operational Reviews with internal clients

•Reporting and analysis of key performance metrics for customer service units•Budgeting and Forecasting•Deliver necessary information for business unit review meetings•Support Customer Service heads with MIS requirements

• Reporting of monthly productivity, volume and UPH metrics.• Coordination in the migration of processes from Australia, New Zealand, Singapore, Hong Kong and Malaysia.• Support and Coaching to the team• Handling of urgent and escalated cases• Approval and monitoring of financial adjustments

• Participation in the first migration project from Australia, New Zealand, Singapore, Hong Kong and Malaysia.• Reporting of monthly volume• Maintenance of accounts• Handling of national and international disputes cases• Account analysis and diverse financial adjustments (exchange conversions, balance transfers, among others)

• Generation of economic reports of different sectors of the Argentinean economy.