The key strengths that I own and continue developing for success include: • + 20 years of experience on the IT field, with the ability to operate at both: strategic and tactical level. • + 15 years of experience on Project and Program Management, Licentiate degree. Experience on a variety of Project and Program Management methodologies.• Go to Market Consulting Experience to help address Customer’s business and technical needs, develop Requests for Proposals for scaled Solutions (Mixed Services Bundles), sequencing project activities within a defined Implementation Schedule.• Excellent written and oral communication skills, with the ability to create and present digital presentations to effectively communicate technical and business-related subjects to all audiences, from the end user to the executive level, in different languages such as: Spanish (native), English (C1) and Portuguese.• Ability to deeply understand and implement a variety of IT Products and Services (within all OSI model levels) to drive implementations and facilitate quick resolution of issues, based on incidents/problems isolation and analysis. This currently applies for various Telecommunication’s Lines of Business, such as: Clearing and Fraud, Network Transport, Signaling Infrastructure and Applications Solutions for Roaming, VAS, and Messaging.• Wide understanding of the full life cycle on the IT functions, related to departmental and corporate operations. • Adaptive person on technologies, processes and crossed functions.
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It Manager Digital TransformationNovacompSan José, Cr -
Digital Marketing Content - Pm Service Delivery LeadAccenture Dec 2022 - Sep 2024Costa Rica• Collaborated with globally distributed cross-functional teams to ensure smooth delivery and integration of digital content projects, removing obstacles and promoting continuous improvement throughout the Software Product Development Lifecycle.• Coached Project Managers, QA and Web Production Engineering team members on agile values and principles.• Served as a facilitator, guiding teams to become self-organized and implement Agile frameworks such as Scrum and Kanban.• Participated in early forecast activities to gather requirements, define scope, estimate staffing and effort of effort for complex technology projects.• Responsible for measuring the agile team's performance using operational metrics and tools such as burndown charts, Power BI dashboards, etc.During my time at Accenture, I also collaborated with local initiatives such as: Mavens PM mentoring and the Creative Marketing Projects Portfolio financial data analysis & reporting. -
A/B Testing Experiments Lifecycle PmAccenture Jun 2022 - Dec 2022Costa Rica• Lifecycle Project Manager of A/B testing experiments for a large e-commerce platform to optimize the website's performance, sales, and user experience.• Create and publish reports based on statistical significance of testing results. -
Program & Project Management Specialist, Team Lead / ConsultantAccenture Nov 2020 - May 2022• Led cross-functional teams in executing successful cloud marketing projects and programs (end-to-end project lifecycles), ensuring milestones and deliverables were achieved on time.• Managed relationships with high touch Customers (Fortune 500) to coordinate and host C-LevelInterviews, with different teams and locations.• Managed relationships with all suppliers and subcontractors, change requests, validated allbudget/schedule impacts obtained the stakeholders' commitment, and communicatedapproved changes to all relevant teams. -
Implementation Manager Ii - Global TelecommunicationsSyniverse Oct 2013 - Oct 2020• Implementation Manager II for Telecommunications solutions, including: Network, Signaling, Messaging, Roaming Services, VAS & Billing, for Regional and Global Operators.• Led high visibility/criticality Programs for Bundled implementations and corresponding progress status reporting for Executive Leaders.• During this time, I also contributed to several process document creation, such as Product and Services Implementation Guides, Project Plans, and technical implementation verification checkliststo contribute to the Team's knowledge base and maturity for high quality in the project's initiation, planning, execution, control, and closure.• Go to Market Consulting experience, helping Sales and Solutions to address Customers' business cases and technical needs, developing RFPs for Scale Solutions (Mixed Services Bundles).• Developed Project Plans to sequence and orchestrate the execution of implementation activities within a defined schedule and budget. -
Enterprise Architecture Integration Consulting & Implementation | Latam Portfolio ManagerHewlett-Packard Aug 2008 - Aug 2013• Latam's Portfolio leader for Enterprise Architecture Integration Solutions' Consulting.• Accountable for delivery of highly complex, cross-functional Middleware Software Development projects impacting the Enterprise Resource Planning areas such as: Finance, Supply Chain, Products Master Data, etc.• Responsible for the initial consulting, design and deployment of AS2, SAP PI, and Tibco Web Services APIs, according to technology product roadmaps to manage enterprise applications integration, data processing and exchange (internal and/or external).• Helped to determine necessary technical capabilities to staff and execute integration projects.• Anticipate risks, perform contingency planning, and help resolve roadblocks during project execution. -
Storage Support Engineer IiiHewlett-Packard Aug 2006 - Aug 2008• Technical support for storage solutions for large-scale enterprise environments, ensuring highavailability and performance (Network attached storage and SAN stands for storage area network).• Isolate and troubleshoot Virtual Machines & physical servers clusters architectures, Ethernet &Fibre Channel, and RAID Arrays on SCSI devices for disaster recovery strategies and backup solutions. -
Support Engineer For Fast Dsl ServiceFujitsu Jan 2005 - Dec 2006• Troubleshoot for fast DSL internet connectivity solutions.
Lucy Leandro Education Details
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Thesis: 'Enterprise Management Systems: Bi Tools' -
Digital Transformation For Business Innovation -
Gestión De Talento En Recursos Humanos/Administración De Personal -
Desarrollo De Páginas Web, Contenido Digital/Multimedia Y Recursos Informáticos -
Technical Diploma
Frequently Asked Questions about Lucy Leandro
What company does Lucy Leandro work for?
Lucy Leandro works for Novacomp
What is Lucy Leandro's role at the current company?
Lucy Leandro's current role is IT Manager Digital Transformation.
What schools did Lucy Leandro attend?
Lucy Leandro attended Uned, Universidad Internacional De Lasamericas, Universidad Fidelitas, Universidad San Marcos, Instituto Latinoamericano De Computación, Universidad Florencio Del Castillo - Uca.
Who are Lucy Leandro's colleagues?
Lucy Leandro's colleagues are Marissa Aguilar Sánchez, Jonathan Cortés Chinchilla, Alonso Salguero Guzmán, Ricardo Guerrero Jiménez, Francisco Ramirez, Melany Solórzano Rojas, José Andrés Solís Camacho.
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