-Manage logistic shipments to meet all customer SOP requirements. (including pre-alerts, delivery of freight, government requirements)-Build relationships with transportation carriers regarding air, ocean, import & export shipments-Customer Service resolution on all shipment issues including rates and invoicing for customers and overseas agents. -Managed routing of import & export bookings with airline and ocean carriers.-Prepare shipping documentation related to bookings, HAWBs, MAWBs, AESs, manifests, SIL, hazardous cargo declarations, bills of lading (BOL), certificates of origin, etc. -Dispatch pick-ups to agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouse, and all other parties involved in the supply chain -Acts as a liaison with Customs Brokers and agents as well as ocean and air terminal operators. -Manage SOPs for operations, supply chain and invoicing/ billing processes - Applies industry knowledge and critical-thinking skills to adapt and create solutions in response to challenges, both internally and externally

Led and managed daily operations for multiple real state companies, as well as the compliance, cost control, budget tracking, customer care tasks, human resources, project management, communications, and governance. Overall Operations process manager of Taylors Properties Group as well procedures and best practices. which requires a high degree of initiative, endurance, decision making and leadership.

• Managed key clients relations, meeting ETA and problem solving any particular request/issue with clients shipment• Accountable for timely and accurately movement of air/land freight• Responsible for export compliance meeting TSA regulations and Dangerous Goods under IATA and 49CFR regulations. • Responsible for accurate and timely client billing.

• Managed global sourcing & procurement based on clients’ needs and product specs. (Tools, Machinery, Equipment)• Managed international projects, logistics, customs- trade compliance, finance and budgeting, vendors’ relations and bank loan negotiations. • Successfully negotiated cost-effective deals including freight guaranteeing the best Total Cost of Ownership for the company • Led training on-site client’s staff on new product’s specifications. Translated Documentation to Spanish/English.• Managed all aspects of Import/Export Accounting and Financials.

- Reported to the Associate Director-NZ. Supported Sales, Freight Forward Operations and Accounting teams nation-wide and overseas offices to maintain key accounts business relationships.- Led corporate Process Improvement Initiatives, Compliance, Business re-engineering, Anti-Trust and Social Responsibility strategies.- Acted as liaison between domestic and international offices, clients, government entities and vendors. - Controlled Claims, Shipping AP/AR, Invoicing, Data Management, and System Administration. Managed a team of 8 direct report and 3 overseas staff.- Managed successfully the forwarding division formerly at NYK Logistics and RORO inbound cargo. - Implemented Ports EDI Booking, load/discharge list & container release order Outcome: Reduced time by 99% and 95% respectively.-Implemented and surpassed Customs deadline for inbound and out bound manifest via EDI. Custom’s KPI was 2 days before vessel arrival (ETA); I presented manifest 4 to 7 days before ETA.-Successfully coached & cross-trained my staff to problem-solve and assist clients resulting in 95 % customer satisfaction. -Project managed implementation of new offshore export documentation in Manila with 100% clients’ satisfaction.-Project managed NYK World-Wide Documentation System implementation in NZ with 98% success on time. - Successfully clarified and initiated correct processes in bookings, export, imports and NYK rates system reducing errors and double handled of data by 80%.- Implemented NYK E Commence Project in NZ offices and for Key Account customers. Resulting in reduced export documentation (copy, printing and Faxing) cost by 95%. - Reduced export documentation turn around from 3 days to 1 day. - Reduced down stream administration cost by 25% by implementing procedures accounts receivable, operations and claims departments.

Reported to the Export Manager and CFO. Supervised 2 Export Documentation staff. Advised Sales Team in international Trade, Customs payment and best business practices. Coordinated space control with the Logistics Manager. ACHIEVEMENTS:- Streamlined the Export Logistics accounts payables, created a greater control of vendor payments and reduced errors and vendor complaints by up to 95%.- Reconciled vendor accounts up to Year 2000. By year-end had collected over US$200,000 overpaid by Fibre Solutions over the past two years.- Streamlined the export documentation process from three databases to one along with gaining control of the sales contract from production through to the loading of receipt of payment and all financial requirements. - Achieved a more efficient export documentation system reducing processing time by 67% and turn around from 2 weeks to 3 days through the implementation of “Best Practice’ methods reducing export documentation costs by 40%- Brought commercial practices within a lawful system to meet legal framework, including NZ Customs and Governmental entities in the export markets and reducing risk of international litigation.- Implemented new payment terms for selected customers reducing bank charges from UA$19,000 to zero.- Determined and implemented KPI reporting for service providers and other business units improving performance by 15%.- Reduced courier costs by 50%- Implemented the NZ Customs EDI system- Increased reliable efficient response to customers within 24 hours of enquiry- Negotiated more cost effective interest rates & bank charges resulting in customer retention and reduction of cost of sales when using payment terms- Managed “export documentation way” and cost cutting project encouraging accountability by the export team resulting in a cost saving of US$15,000

Managed Procurement and supply chain for Key Accounts.- Successfully co-ordinated the production, shipping, customs documentation and delivery times for projects, and improved distribution efficiency world wide- Unified the management of inland freight contract with multiple factories and trading companies to a single freight company reducing inland freight rates.- Successfully controlled export cost and international trade documentation to increase margins by 20%.- Established an in-house forwarding unit linked reducing overhead by 35%.

Managed negotiations with manufacturers in the USA and Europe for over 20 export products, strategic sourcing, product definition, product specification, bids, quotations, freight forwarding, customs and purchases improving cost and margin.- Developed and maintained detailed weekly and end of month reports analysing export sales/purchases, profits, costs and other key marketing data.- Controlled import/export cost documentation and customer services.