Lucia Mears Email & Phone Number

Lakewood, Colorado, United States

Lakewood, Colorado, United States

Lakewood, Colorado, United States

Maintain and manage 10 Home Owners Association Communities by creating and sending out RFP’s, following up with contractors, regularly update websites with current financials, minutes and relevant information. Work with owners to resolve payment setup, late fees, and over payment issues. Maintain clubhouse reservations. Work with Board of Directors regularly to maintain communication and follow through. Create and send eblast notifications for amended documents, power outages, water shut off and any additional relevant information

Daily scheduling of 15 field technicians using a work order management system. Manage metrics established in the scope of work. Answer and route phone calls from utility customers. Set up and organizing appointments for utility customers. Support technicians during their work day. Complete daily reporting using work order management system and Microsoft Excel Pivot tables. Maintaining appointment schedules and calendar

Lakewood, Co

Lakewood, Co

Denver, Co

Plan and coordinate installation, upgrades and patch deliveries of P2 software applications in P2-hosted and client-hosted environments, perform Release Quality Assurance checks on releases prior to becoming generally available to clients, create and Maintain release documentation, track client versions of software and patches in each of the environments, perform consulting tasks for clients as they relate to supporting the P2 software applications, assist Global Customer Support in resolving any technical issues that arise, participate in the refinement of the software release process, perform on-call and after hours duties as required.

Denver, Co

Transition from GCS Supervisor to Senior Support Consultant when Land Teams split offices, earned multiple rewards for demonstrating the “P2 Way”, i.e., “Show up and follow up” “Create Positive Energy”, maintain a 5 out of 5 survey levels for customer satisfaction, 40+ case management via customer phone contact, email or web portal, determine when an issue needs to be escalated and to who that escalation needs to go to, follow through on client escalations until the very end, known and recognized for customer advocacy, self driven with very little direction, capacity to understand complex issues for analysis and resolution, document, organize and prioritize client issues, problem solving, ability to analyze problems logically and sequentially, assists team members, mentor, build system data and test software defects, expand knowledge to learn other aspects of system, test and document new products, enhancements, and software fixes, as needed, conscientious, supportive and emphatic, train new users on their new software system. Assist clients/users with aligning their business processes with our software.

Denver, Co

Promoted from Land Consultant to GCS Supervisor, lead a team of 5 Land Support Consultants, maintain regular 1:1 meetings with the team both individually and as a whole, escalate items to upper management as needed. Maintain regular case reviews with customers, escalate their issues as needed, follow through on all escalated issues.

Lakewood, Co

Promoted from Client Support Specialist to BOLO Land Consultant. Maintain all "Land" related cases, train new users on the software, create new training materials, implement the software for new BOLO customers, analyze data when converted into the software, 40+ case management via customer phone contact, email or web portal, capacity to understand complex issues for analysis and resolution, problem solving; ability to analyze problems logically and sequentially, assists team members, mentor, build system data and test software defects

Lakewood, Co

Promoted from Office Administrator to Customer Support Specialist. Maintain ‘technical’’ related issues as it pertains to the BOLO Software, Manage the "queue" and assign cases accordingly, learn as many aspects of the software as possible while becoming and expert in Menus and Security.

Lakewood, Co

Organize annual Users Conference. Book travel for executive team. Organize training calendars, ensure training room is stocked and materials printed. On board new hires. Order supplies. Become proficient in Microsoft suite of products including Word, Excel, PowerPoint and Access. Offer support to all teams within the office.

Greater Denver Area

Deal effectively with a vastly diverse group of employees and guests, efficiently manage front desk operations with minimal costs and maximum profitability through proficient management of staff, internal controls, and administration of company policies and procedures, provide assistance to other employees and/or departments that contributed to the overall performance of other departments and the hotel

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