Lucia Siduli Email and Phone Number
Lucia Siduli personal email
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I offer the relevant accreditations and support experience to excel within a demanding business environment. I am adaptable to any organization that requires my expertise, and I believe that my experience, in addition to my personal characteristics of dedication and success present me with a well-rounded and competitive edge. I offer the vision, the will and the courage to succeed in my assigned post, and I am always willing to face new challenges.I have accumulated a variety of specialised and interpersonal skills, all of which place me in a unique position of knowledge and experience. I believe that with my level of experience, expertise, and my desire to succeed, I am able to add value to any company’s organisational and administrational functions. As an ambitious and hard-working individual, I am often recognized for my commitment and ability by highly respected companies. I handle multiple tasks on a daily basis competently, working well under the pressure. In the course of my experiences, I have developed the ability to use appropriate styles; creativity and communication methods to convey information clearly as well as identify and understand issues and opportunities critical to my immediate environment. I know that my keen business acumen combined with the ability to think laterally and work independently, will ensure I am an asset to an organization. Accepting challenges is the foundation of my life experiences, which I do with confidence. I am a totally committed individual with pride in being direct and communicative. I am very assertive, goal orientated, and results driven. My leadership skills have allowed me to spontaneously interact with ethnic diverse populations and groups. I am a motivator and organizer and these skills have enabled me to effectively defuse problem situations with clients using tact, thus creating an excellent working foundation. Teamwork is a skill I have acquired which I know is necessary for organizational cohesiveness. I am equally comfortable working independently or as part of a team. I approach my work with not only determination to excel but also to learn and broaden my career path. Throughout my working experience, I have developed a valuable work ethic and knowledge which I believe have equipped me with the skills to perform, thrive and advance the organizational goals. I am a dynamic and dedicated person with the ability to work well both in a team environment as well as independently. I am enthusiastic and passionate about my role and work.
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Backoffice AdministratorKic AppliancesJohannesburg, Gp, Za -
Call Centre AgentKic - Whirlpool Nov 2021 - PresentWork Description and Key Responsibilities Taking calls to assist customers on various queries. Responding to emails sent by customers. Booking service calls for customer with faulty appliances. Assisting trade partners on service calls follow- ups. Providing technical advice on appliances prior to booking a call. Liaising with technicians regarding the call out requests.
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Call Centre AgentHisense South Africa Sep 2018 - Oct 2021Work Description and Key Responsibilities Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. -
Technical Service CoordinatorTeljoy Business Systems Sep 2015 - Oct 2017Midrand, Gauteng, South AfricaWork Description and Key Responsibilities Support the service team in planning routine service requests as well as responding to emergency maintenance queries. Handle breakdown calls and schedule work for the technicians on a priority basis. Serve as the liaison between customers and suppliers, ordering materials and plants as required, and be responsible for resolving complaints, and flagging issues where necessary. Logging calls, work, and invoicing, on our client’s service database system Diarizing or scheduling Technicians, within a fast-paced environment.
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Call Centre Agent / ReceptionistIopen Group (Bosch Siemens Appliances) Jul 2013 - Jul 2015BedfordviewWork Description and Key Responsibilities Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests and direct them to the appropriate person according to their needs. Answer questions and address complaints. Answer all incoming calls and give information to the callers, take messages or transfer calls to appropriate individuals. Make copies of correspondence and other printed material. Receive letters, packages and distribute them accordingly. Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort, and forward emails. Monitor office supplies and place orders when necessary. Keep updated records and files. Take up other duties as assigned (travel arrangements, schedules etc.) Schedule and confirm appointment for clients, customers, or supervisors. Coordinate conferences and meetings. Manage the cleaning staff. Dealing with customer complains. Following up on job cards feedback from repair agents. Assist customers with of service calls. Schedule service calls for technicians. Provide optimal level of service to all customers through emails, telephone, and faxes. Calling out customers to do surveys. Leading the team when the supervisor is on leave or unavailable. Training of new call centre’ consultants.
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Call Centre AgentM2North Oct 2007 - Feb 2013Work Description and Key Responsibilities Answering inbound calls. Build customer interest in the services and product offered by the organization. Provide personalized customer services of the highest level. Update the existing database with the changes and the status of each. Customer/prospective customers. Follow up calls of customers with clerical duties. -
Assistant ManagerClicks Communications Internet Cafe Apr 2007 - Sep 2007
Lucia Siduli Skills
Lucia Siduli Education Details
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Call Centre Training -
Orlando West High SchoolGrade 12
Frequently Asked Questions about Lucia Siduli
What company does Lucia Siduli work for?
Lucia Siduli works for Kic Appliances
What is Lucia Siduli's role at the current company?
Lucia Siduli's current role is Backoffice Administrator.
What is Lucia Siduli's email address?
Lucia Siduli's email address is lu****@****ail.com
What schools did Lucia Siduli attend?
Lucia Siduli attended Cornerstone Institute, Orlando West High School.
What skills is Lucia Siduli known for?
Lucia Siduli has skills like Inbound, Microsoft Office, Management, Microsoft Word, Bpo, Software Documentation, Team Leadership, Service Delivery, Customer Service, Outbound, Workforce Management, Technical Support.
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