•Supporting the implementation of operational strategies to support growth, creating a culture that encourages ownership, initiative and best in class client relationships.•Helping to drive change and operational transformation.•Support staff talent and recruitment management•Inducting new starters and ensuring buddy management is in place•Training new starters and ensuring that processes are followed•Review and improve organisational processes and work to improve quality… Show more •Supporting the implementation of operational strategies to support growth, creating a culture that encourages ownership, initiative and best in class client relationships.•Helping to drive change and operational transformation.•Support staff talent and recruitment management•Inducting new starters and ensuring buddy management is in place•Training new starters and ensuring that processes are followed•Review and improve organisational processes and work to improve quality, productivity and efficiency liaising with other support team members.•Managing marketing projects and working with the Business Account Manager on the marketing for the department Show less

• Ensure that front office department operates smoothly as well as managing and Managing the Front of House department and ensuring operational excellence for all areas of the hotel• Leading, motivating and coaching the front office team to ensure the hotel standards are delivered to meet customer satisfaction and audit targets• Duty management shifts• Identify new opportunities in order to increase profit contributions and cost control• Actively participate in any revenue and… Show more • Ensure that front office department operates smoothly as well as managing and Managing the Front of House department and ensuring operational excellence for all areas of the hotel• Leading, motivating and coaching the front office team to ensure the hotel standards are delivered to meet customer satisfaction and audit targets• Duty management shifts• Identify new opportunities in order to increase profit contributions and cost control• Actively participate in any revenue and sales activities operated by head office plus any specific operational activities• Dealing with guest enquiries and resolving customer complaints• Comply with all health and safety legislation Show less

•Ensure that front office department operates smoothly as well as managing and motivating the front office team to achieve departmental targets and deliver high levels of services.•Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement by liaising with appropriate HOD’s.•Actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery.•Supports handling complaints… Show more •Ensure that front office department operates smoothly as well as managing and motivating the front office team to achieve departmental targets and deliver high levels of services.•Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement by liaising with appropriate HOD’s.•Actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery.•Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with guests.•Supports implementation of the customer recognition/service program, communicating and ensuring the process.•Provides services that are above and beyond for customer satisfaction and retention. Show less

•Responsible for day to day operation of hotel departments. •Weekly, monthly and period forecasting / working close with revenue manager to develop the business. •Monthly sales & revenue reviews to discuss results and agree any areas of development for future months. •Ensure that all staff within are adequately trained and developed in line with company policy. •Responsible for the recruitment and selection of my team and for managing any employee relations issues. •Actively… Show more •Responsible for day to day operation of hotel departments. •Weekly, monthly and period forecasting / working close with revenue manager to develop the business. •Monthly sales & revenue reviews to discuss results and agree any areas of development for future months. •Ensure that all staff within are adequately trained and developed in line with company policy. •Responsible for the recruitment and selection of my team and for managing any employee relations issues. •Actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery. Show less

•Checking guests in and out the hotel.•Ensuring that guests are aware of all the promotions and facilities available in the hotel.•Assisting guests with queries and problems throughout their stay.•Dealing with incoming calls as well as taking and managing reservations.•Keeping in touch with other departments to ensure a smooth stay for guests.•Responsible for the float, ensuring that is correct at all times.•Creating database updating registration cards. •Checking… Show more •Checking guests in and out the hotel.•Ensuring that guests are aware of all the promotions and facilities available in the hotel.•Assisting guests with queries and problems throughout their stay.•Dealing with incoming calls as well as taking and managing reservations.•Keeping in touch with other departments to ensure a smooth stay for guests.•Responsible for the float, ensuring that is correct at all times.•Creating database updating registration cards. •Checking cash and credit card reconciliation including correction of mistakes within the hotel’s system. Show less

•Supervise accurate and efficient Reception operations including check in/out procedures•Reservation, organization and follow up during the stay of regular clients, individual VIPs, VIP groups (delegations, celebrities)•Managing the operational and administrative side of the department (inventory, arrival reservations) during the absence of the manager.•Creation and follow up of action plans and training related to the development of the Guest Satisfaction Survey•Conduct… Show more •Supervise accurate and efficient Reception operations including check in/out procedures•Reservation, organization and follow up during the stay of regular clients, individual VIPs, VIP groups (delegations, celebrities)•Managing the operational and administrative side of the department (inventory, arrival reservations) during the absence of the manager.•Creation and follow up of action plans and training related to the development of the Guest Satisfaction Survey•Conduct training programs on an ongoing basis•Carry out shift handovers and brief team members as required•Drive sales revenues and promote hotel services and facilities for up-selling opportunities•Awarded several times as “The Employee of the Month” Show less