Lucia Dagui Email & Phone Number

London, England, United Kingdom

• Supporting the implementation of operational strategies to support growth, creating a culture that encourages ownership, initiative and best in class client relationships.
• Helping to drive change and operational transformation.
• Support staff talent and recruitment management
• Inducting new starters and ensuring buddy management is in place
• Training new starters and ensuring that processes are followed
• Review and improve organisational processes and work to improve quality… Show more

London, United Kingdom

• Ensure that front office department operates smoothly as well as managing and Managing the Front of House department and ensuring operational excellence for all areas of the hotel
• Leading, motivating and coaching the front office team to ensure the hotel standards are delivered to meet customer satisfaction and audit targets
• Duty management shifts
• Identify new opportunities in order to increase profit contributions and cost control
• Actively participate in any revenue and… Show more
• Actively participate in any revenue and sales activities operated by head office plus any specific operational activities

London, United Kingdom

• Ensure that front office department operates smoothly as well as managing and motivating the front office team to achieve departmental targets and deliver high levels of services.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement by liaising with appropriate HOD’s.
• Actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery.
• Supports handling complaints… Show more
• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with guests.
• Supports implementation of the customer recognition/service program, communicating and ensuring the process.

London, United Kingdom

• Responsible for day to day operation of hotel departments.
• Weekly, monthly and period forecasting / working close with revenue manager to develop the business.
• Monthly sales & revenue reviews to discuss results and agree any areas of development for future months.
• Ensure that all staff within are adequately trained and developed in line with company policy.
• Responsible for the recruitment and selection of my team and for managing any employee relations issues.
• Actively… Show more

London, United Kingdom

• Checking guests in and out the hotel.
• Ensuring that guests are aware of all the promotions and facilities available in the hotel.
• Assisting guests with queries and problems throughout their stay.
• Dealing with incoming calls as well as taking and managing reservations.
• Keeping in touch with other departments to ensure a smooth stay for guests.
• Responsible for the float, ensuring that is correct at all times.

London, United Kingdom

• Supervise accurate and efficient Reception operations including check in/out procedures
• Reservation, organization and follow up during the stay of regular clients, individual VIPs, VIP groups (delegations, celebrities)
• Managing the operational and administrative side of the department (inventory, arrival reservations) during the absence of the manager.
• Creation and follow up of action plans and training related to the development of the Guest Satisfaction Survey
• Conduct… Show more
• Conduct training programs on an ongoing basis