Lucia Camarda Email & Phone Number

Gibilterra

Take responsibility for overseeing compliance of suppliers and preparation of various metrics, as well as creation and update of procedures and policies. Collaborate with internal stakeholders and external parties to ensure collection and verification of all necessary documentation in accordance with internal company policies and regulation changes.

Gibilterra

 Utilizing 3 rd party vendor relationships to assist with the frictionless onboarding of new customers Work through methodically and accurately incoming documentation, matching details against customer profile data in Zendesk Reviewing new customer accounts and verifying their identities. Contacting customers to follow up on missing or incomplete information Assessing risks and compliance issues associated with customers or products Understand the automated verification processes and how to identify faults within the system Prioritise tasks to adjust to the influx of work, ensuring timely and successful verification keeping within SLAs and KPIs Communicate effectively and diplomatically with customers requesting the correct documentation Work closely with other Compliance Operations teams including Safer Gambling, Anti Money Laundering and Customer Services Understand the Company Harm Minimisation Policy, SG tools available and how to deal with customers exhibiting gambling issues

Gibilterra

Liaising with all the other Departments across global locations identifying situations that need escalating to Product/Promotion Managers or General Management.Consistently monitor incoming contact volumes per supported channels and make fluid changes in manpower assignments to achieve service level targets.Assisting the call center agents scheduled for a particular shift with complex or unclear queries, and handling escalated contacts from customers in person.Ensuring the best performance achievements (productivity, quality) from the agents on shift

Gibilterra

Providing the highest level of support to our members on their transactional needs/inquiries and payment issues. Investigating and communicating efficiently and effectively with our Processing companies and E- Wallet providers. Opening investigational cases and taking ownership of the caseuntil its closure. Translating contacts/templates in languages and sending replies tomembers/MSRs (if necessary).

Gibilterra

Work as B2C and B2B customers’ service. Maintain the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role. Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures. Provide translations for the Support Department. Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD. Checking players documentation according with Italian law (fraud department) and apply according with ADM and responsible gaming procedures.

Granada, Spagna

Check in and out guests, give advice to clients about the city and surrounding. Cleaning service management. Working in Italian, Spanish and English.

Granada, Spagna

Works as freelance tour guide of Granada in English Spanish and Italian languages. Accompanying groups from 20 to 50. Giving description of city in terms of history and folklore. Having continuous contacts between bus drivers, hotels, cuevas’ chiefs. Promoting the company in hotels, hostels and touristic agencies. Reply to clients mail and organizing timing and schedules.

Granada, Spagna

Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:• Handles/Creates tickets in HR Workspace• Categorizes and prioritizes queries, requests and issues• Works as the first escalation level in a Comprehensive Services delivery Model• Responds to information or enquiry requests requiring a significant level of expertise• Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)• Handles and tracks incoming calls, e-mails, faxes• Responds to complex HR and labour legislation questions• Analyses and solves client’s questions, problems and / or requests efficiently and effectively Processing and Controls:Personnel Administration Data Processing & Controls and data validationMaster Data Consistency CheckOfficial Reporting on Personnel Administration DataGarnishments data entry and administration Time Data Processing and Controls, Validation, Consistency ChecksRuns Time Data Evaluation and corrects/reports errors Payroll and Pre-Payroll Processing and ControlsMonitors payrollConfirms Master data, time & payroll data completenessEscalates legal changes to AMO, tests and ensures implementation in the productive environmentConfirms Configuration completeness On-Cycle Payroll ProcessesRuns Payroll and control resultsProcesses Bank Files Post-Payroll ProcessesPayslipsPosting to accountingSocial security reportingTax reportingDelivery of information to 3rd partiesPayroll Activities out of Payroll ProcessUnderpayment and overpayment management End of Year ActivitiesEnsures SAP Payroll Calendar implementationGeneration/Transfer time quotasReconciliations and legislative reporting Inbound & Outbound Interfaces AdministrationMonitors interfacesIdentifies & communicates systems errorsEscalates configuration errors to AMOSends data entry errors to the client or the HR Service Centre Agent

Cracow, Lesser Poland District, Poland

Knowledge of processes and procedures relevant to recruitment areaProcess Recruitment requests and talent searchPerform pre-screening of incoming application and conduct phone interviewsParticipate in role briefing with Client and contribute to sourcing strategy & processProcess client’s queriesManage assigned part of the recruitment process according to company’s methodology and/or agreed transition planUpdate all required process documentation (process maps and procedures) and other documentation within agreed timeframesProvide clarification of HR policies and proceduresMaintain Recruitment process and informationManage offer management/ reimbursement/ charging process.

Bologna, Italia

Frontoffice, jobs interviews, cv screening and reporting, personnel management (timesheets, contracts, sick leave and work related issues), traning tutoring.

Data entry, promotions, monitoring and tutoring traning courses, official documentation of transactions.

Master'S Degree, Industrial And Organizational Psychology

Bachelor'S Degree, Industrial And Organizational Psychology

Activities and Societies: tirocinio presso la comunità di recupero della papa giovanni XXiii come operatore sociale e assistenza.