Lucia Chen Email & Phone Number

• Built and led a new team to manage financial and provisioning systems, directly aligning initiatives with business goals to drive growth.
• Orchestrated product life cycles from conception to maintenance, ensuring alignment with company strategies through stakeholder engagement.
• Streamlined operations by consolidating two systems into one, decommissioning the redundant system, and cutting labor and system costs by 40%.
• Resolved key challenges by improving accounting logic and billing accuracy, enhancing operational efficiency and increasing company revenue by 20%.

• Recognized as “Best Employee 2021” for pioneering change and turning challenges into strategic opportunities.
• Successfully transitioned the data architecture from a traditional data center to a cloud-based structure on AWS in 5 months
• Effectively mentored team members in Agile methodologies, accelerating release cycles from bi-monthly to weekly, enhancing productivity and agility.
• Broke through significant challenges, reducing production issues from over 400 to 20 in three months.

Shenzhen, China

• Led a 7-member team managing software projects for production line assembly stations, resulting in a 20% increase in productivity and operational efficiency.
• Facilitated project communication between Apple, Foxconn, and third-party corporations, ensuring alignment of scope, goals, and requirements.
• Coordinated with suppliers for global software integration, deploying updates across 140 stations, streamlining operations by 30% and improving system compatibility.
• Engineered a strategy to optimize MacMini use per machine, achieving 75,000 RMB in annual savings and redefining cost efficiency.
• Managed software development and maintenance for automated assembly lines for iPhone models 8 Plus, XS, XS Max, XR, Pro, and Pro Max.

Shenzhen, China

• Conduct development of system development life cycle, including requirement gathering, feasibility study, system analysis, and specification design.
• Guided station directly responsible individual and supplier on the operation software systems and provide support.

• Spearheaded communication and coordination with stakeholders to define the project scope for an eCommerce website serving 100k users.
• Authored the System Requirements Document (SRD) to provide a comprehensive reference.