Lucia Chen Email & Phone Number

• Built and led a new team to manage financial and provisioning systems, directly aligning initiatives with business goals to drive growth.• Orchestrated product life cycles from conception to maintenance, ensuring alignment with company strategies through stakeholder engagement.• Streamlined operations by consolidating two systems into one, decommissioning the redundant system, and cutting labor and system costs by 40%.• Resolved key challenges by improving accounting logic and billing accuracy, enhancing operational efficiency and increasing company revenue by 20%.

• Recognized as “Best Employee 2021” for pioneering change and turning challenges into strategic opportunities.• Successfully transitioned the data architecture from a traditional data center to a cloud-based structure on AWS in 5 months• Effectively mentored team members in Agile methodologies, accelerating release cycles from bi-monthly to weekly, enhancing productivity and agility.• Broke through significant challenges, reducing production issues from over 400 to 20 in three months.

Shenzhen, China

• Led a 7-member team managing software projects for production line assembly stations, resulting in a 20% increase in productivity and operational efficiency.• Facilitated project communication between Apple, Foxconn, and third-party corporations, ensuring alignment of scope, goals, and requirements.• Coordinated with suppliers for global software integration, deploying updates across 140 stations, streamlining operations by 30% and improving system compatibility.• Engineered a strategy to optimize MacMini use per machine, achieving 75,000 RMB in annual savings and redefining cost efficiency.• Managed software development and maintenance for automated assembly lines for iPhone models 8 Plus, XS, XS Max, XR, Pro, and Pro Max.

Shenzhen, China

• Conduct development of system development life cycle, including requirement gathering, feasibility study, system analysis, and specification design.• Guided station directly responsible individual and supplier on the operation software systems and provide support.

• Spearheaded communication and coordination with stakeholders to define the project scope for an eCommerce website serving 100k users.• Authored the System Requirements Document (SRD) to provide a comprehensive reference.