Lucia Coghlan Email & Phone Number

Atlanta, Georgia, United States

Conyers, Georgia

Atlanta Ga

• Implemented, Optimized and streamlined processes within internal support team and across other departments to increase efficiencies and daily operations• Identified, tracked, prioritized and resolved key customer issues using quality data and analysis• Continually audited support to customers to guarantee the utmost support to our customers• Resolved immediate situations impacting support to our customers• Established clear objectives and Key Performance Indicators that enable the organization to achieve delightful Customer Support.

Atlanta Ga

• Managed the school administration department for two national school and one state specific school - (Career WebSchool, ProSchools, and Californialicense.com)• Addressed student’s inquiries and resolved complaints• Implemented procedures changes designed to create a pleasant student experience. • Designed and implemented Student Satisfaction metrics• Created a department training and procedures manual• Oversaw the daily school administration group to ensure exceptional customer services daily by actively listening and following up• Successful relocation of operations to headquarters

Marietta, Ga

• Cultivated and maintained strong relationships with key stakeholders and decision-makers, prospects and partners.• Oversaw the application process and implementation of new accounts, specializing in Real Estate Associations.• Achieved assigned sales quota within specified accounts and met assigned expectations for profitability.• Worked closely with Compliance and other teams to meet account performance objectives and client expectations.• Maintained up to date and accurate CRM activity within Salesforce.com.• Traveled to many national and state industry conferences and trade shows, developed new business opportunities and maintain existing relationships.

Marietta, Ga

• Picked up and delivered the mail• Kept the conventional filing system and filed all letters• Coordinated the repair and maintenance of office supplies• Provided administrative services to the office manager• Responded to guests and public questions• Received, directed and passed on telephone and fax messages