Lucia Mendonça Email & Phone Number

Recife, Pernambuco, Brasil

Desenvolvimento e implementação das estratégias do Rh com acompanhamento das diretrizes.Liderança da equipe de RH e suporte para demais líderes. Conciliação das relações da gestão e colaboradores resolvendo demandas. Gerenciamento do processo de recrutamento e seleção, Onboarding, Avaliação de Desempenho e T&D.

Rua Do Brum - Recife

● Responsible for managing and monitoring processes and routines of own stores (direct channel);● Follow-up of the expansion of the stores' capillarity, from the progress of the renovations to the inauguration, in interface with the other areas involved; ● Management and follow-up of the training trail for all new employees and training for the Sales team;● Elaboration of a panel to follow up on adhesions, to control and report to management;● Supply focal point for stores in… Show more ● Responsible for managing and monitoring processes and routines of own stores (direct channel);● Follow-up of the expansion of the stores' capillarity, from the progress of the renovations to the inauguration, in interface with the other areas involved; ● Management and follow-up of the training trail for all new employees and training for the Sales team;● Elaboration of a panel to follow up on adhesions, to control and report to management;● Supply focal point for stores in the states of Pernambuco, Paraíba, Alagoas and Sergipe;● Inventory management and reverse logistics mediation;● Oi360° Project Ambassador, for the implementation of a new system in the stores and tracking of control items;● Focal point for implementing the QualProxy tool (GEFI) for flow control in own stores;● Store cash flow control, verification of cash differences in card and cash modalities and launch in the ERP Protheus. Show less

Pernambuco, Paraíba, Alagoas E Rio Grande Do Norte

● Responsible for Trade Marketing operations in stores, such as media actions, merchandising, events, among others;● Development and implementation of cost reduction and margin review projects;● Follow-up of accounting and fiscal pending issues;● Control of annual budget, with expenditure control;● Responsible for the purchase flow, since the opening of requisitions, orders and payments;● Consolidation of promotional actions historical data;● Attendance to the branches… Show more ● Responsible for Trade Marketing operations in stores, such as media actions, merchandising, events, among others;● Development and implementation of cost reduction and margin review projects;● Follow-up of accounting and fiscal pending issues;● Control of annual budget, with expenditure control;● Responsible for the purchase flow, since the opening of requisitions, orders and payments;● Consolidation of promotional actions historical data;● Attendance to the branches on subjects related to the store positivations, actions and marketing;● Follow-up of campaign and institutional merchandising material deliveries in each partner;● Responsible for the reform flow and opening of new stores, furniture purchase, among others;● Interface with architecture offices;● Responsible for the flow of regional events, such as Oi Blues by Night. Show less

Fortaleza E Região

• Suporte gerencial na área comercial e Gente;• Análise de Informações e capilaridade de parceiros;• Elaboração de relatórios gerenciais e acompanhamento de KPI ́s• Padronização de processos de vendas

Regional Nordeste

● Responsible for the development and implementation of Quality Management, through routine development, in the Pernambuco region and in the branches Ceará, Piauí, Maranhão, Pará and Amapá;● Use of 5S methodology and performance evaluation processes to develop improvements in routines;● Responsible for logistics and application of training to retail salesmen;● Focal point responsible for OiVende (extranet);● Responsible for complaints opened by Oi Móvel through the company's… Show more ● Responsible for the development and implementation of Quality Management, through routine development, in the Pernambuco region and in the branches Ceará, Piauí, Maranhão, Pará and Amapá;● Use of 5S methodology and performance evaluation processes to develop improvements in routines;● Responsible for logistics and application of training to retail salesmen;● Focal point responsible for OiVende (extranet);● Responsible for complaints opened by Oi Móvel through the company's channels, Anatel and Procon;● Practice in the Excellence in Sales Program, through consultancy to Oi's main partners. Show less

Pernambuco

● Responsible for the development, implementation and follow-up of the commercial area management system at the Recife unit;● Immediate team management composed of 2 employees, focusing on the deployment of guidelines and monitoring of quality goals;● Planning, implementation and management of routines, aiming at standardization, using the 5S methodology;● Treatment of non-conformities;● Participation in internal audits;● Support to the business areas for study and… Show more ● Responsible for the development, implementation and follow-up of the commercial area management system at the Recife unit;● Immediate team management composed of 2 employees, focusing on the deployment of guidelines and monitoring of quality goals;● Planning, implementation and management of routines, aiming at standardization, using the 5S methodology;● Treatment of non-conformities;● Participation in internal audits;● Support to the business areas for study and achievement of goals;● Planning, implementation and follow-up of excellence programs;● Follow-up of results, individual and team, with preparation of action plans for achieving results;● Planning and implementation of company policies and guidelines (Positions and salaries, recruitment and selection, safety at work, professional development, labor relations, performance evaluations and prevention of labor liabilities);● Elaboration and fulfillment of the annual budget, including salaries, charges, additional, prizes by objective, transfers, training, safety, occupational health, among other programs;● Management of third party teams (asset security, cleaning, telephone and promoters) and building maintenance. Show less

Atuação como consultora interna de recursos humanos, sendo responsável pela gestão de pessoas alinhadas às estratégias e negócios da fábrica; Suporte nos subsistemas e ações de Recrutamento e Seleção, Clima, Cultura, Engajamento, Comunicação Interna e Avaliação de Desempenho na fábrica e áreas de suporte;Responsável pelo processo de Onboarding aos novos colaboradores da fábrica, bem como do desenvolvimento de treinamentos técnicos e comportamentais visando a saúde ocupacional e… Show more Atuação como consultora interna de recursos humanos, sendo responsável pela gestão de pessoas alinhadas às estratégias e negócios da fábrica; Suporte nos subsistemas e ações de Recrutamento e Seleção, Clima, Cultura, Engajamento, Comunicação Interna e Avaliação de Desempenho na fábrica e áreas de suporte;Responsável pelo processo de Onboarding aos novos colaboradores da fábrica, bem como do desenvolvimento de treinamentos técnicos e comportamentais visando a saúde ocupacional e segurança do trabalho; Acompanhamento junto aos Gerentes da fábrica na formação da avaliação de desempenho, conflitos internos e plano de carreira das equipes;Responsável pela revisão de todos os processos operacionais padrões- POP's da área de Recursos Humanos, identificando a viabilidade da execução na fábrica;Planejamento, implementação e monitoramento dos programas de excelência Fabril, como do programa 5s;Participação de auditorias internas, prestando informações dos procedimentos e processos seguidos na fábrica;Responsável pelo engajamento de ações de motivação, da organização de eventos internos do calendário anual da fábrica. Show less

Responsável por prestar suporte administrativo à área Comercial, através do monitoramento dos orçamentos, Programas de excelência e planos de ações executados pelas lideranças em gestão de pessoas, bem como desenvolvendo a comunicação interna e organização dos eventos como workshops e reuniões.

Responsável pela Comunicação Interna, divulgando as principais ações e eventos realizados na empresa, bem como implementando a cartilha de código de boas práticas e condutas nas fábricas e da disseminação da cultura organizacional na empresa.

Executive Mba, Gestão Exponencial

IBMEC / InfoMoney XPEED

Pós-Graduação Lato Sensu - Especialização, Gestão Estratégica De Pessoas

Bachelor Of Technology - Btech, Marketing Management, 8,54