Lucia Gibert Email & Phone Number

Industrial Engineer with a strong track record in the Retail industry, specializing in key areas such as operations, customer service, and customer experience. Throughout my career, I have led teams in projects aimed at improving efficiencies and KPIs, encompassing operational, commercial, and financial aspects, contributing to the success and sustainable growth of the companies I have worked for. My expertise has primarily focused on the supply chain, where I have demonstrated skills in optimizing processes and ensuring an efficient supply chain. I have spearheaded initiatives that have significantly enhanced customer experience and operational quality. Furthermore, I possess robust knowledge in data management for effective decision-making (SQL, Power Query, Power BI). I have implemented data-driven strategies that enable more informed and efficient decision-making, thereby contributing to continuous process improvement and the achievement of business objectives. While my background is in Industrial Engineering, I consider myself an entrepreneurial individual with an insatiable appetite for innovation, development, and sustainability. My approach has always been guided by the pursuit of excellence, and I highly value human quality in the workplace.