Lucia Lemus Email & Phone Number

Arlington, Virginia

International Programs and Program Oversight: Lead all aspects of self-sustainable health services organization, including international program oversight, administrative management, human resources, operations, and strategy formulation.Strategic Planning: Formulate short- and long-term strategic plans, meeting annually with the Executive Committee to define priorities and create implementation roadmaps that align with the organizational mission. Program Financial Management:… Show more International Programs and Program Oversight: Lead all aspects of self-sustainable health services organization, including international program oversight, administrative management, human resources, operations, and strategy formulation.Strategic Planning: Formulate short- and long-term strategic plans, meeting annually with the Executive Committee to define priorities and create implementation roadmaps that align with the organizational mission. Program Financial Management: Oversee the organization’s financial management systems, including planning, validating, allocating, and forecast stress testing the $2M annual budget to ensure ongoing financial health.Program Monitoring: Direct design, implementation, and monitoring of programs to improve healthcare access. Service Learning: Partner with ministries in Guatemala, Nicaragua, and Costa Rica, providing assistance via service-learning volunteers. Program Management: Provide technical support for program management functions, including reviewing proposals, defining work plans, setting schedules, coordinating resources, and monitoring progress.M&E and Continuous Improvement: Using results-based management tools, monitor and evaluate program quality and impact, facilitating continuous improvement, community engagement, and positive service outcomes.Change Management: Maintained organizational stability during program suspension in Nicaragua due to the political crisis. Managed finances, staffing, and public relations to ensure a smooth transition and employee safety.Restructuring, Operational Streamlining, and Budget Control: Developed and implemented an organizational restructuring plan that streamlined operations, drove employee accountability, improved internal communications, and reduced general budget by 5%. Show less

San José, Costa Rica

Operations Management and Budget Management: Provided strategic leadership for all Central American operations, including directing 15 full-time and 200 contracted staff, overseeing programmatic finances, and managing a $1.5M annual budget.Procurement: Oversaw all procurement activities, ensuring mobile clinics had the equipment, supplies, and medications needed to provide vital medical, dental, and veterinary care.Change Management and Sustainable Growth: Led change in program… Show more Operations Management and Budget Management: Provided strategic leadership for all Central American operations, including directing 15 full-time and 200 contracted staff, overseeing programmatic finances, and managing a $1.5M annual budget.Procurement: Oversaw all procurement activities, ensuring mobile clinics had the equipment, supplies, and medications needed to provide vital medical, dental, and veterinary care.Change Management and Sustainable Growth: Led change in program focus from medical assistance to health promotion and disease prevention, creating a more sustainable model that empowered patients to manage their own health.Strategic Initiatives and Public Health: Launched public health and nursing initiatives that diversified the student volunteer base, strengthened service offerings, and led to a $95K revenue increase. Establishing Strategic Partnerships: Established a strategic partnership with a local institution that also provided service-learning opportunities to international students, increasing revenue by $70K. Show less

Antigua Guatemala, Guatemala

Program Implementation: Established Guatemalan office and oversaw all operations, including program implementation, $500K budget, financial reporting, 35 in-country staff members, and partner relations.Negotiation: Negotiated with pharmacies and medical equipment providers to secure fair prices and timely delivery of medical, dental, and veterinary supplies.Spokesperson, Media Appearances, and Social Media Outreach: As a local public spokesperson, promoted the organization’s… Show more Program Implementation: Established Guatemalan office and oversaw all operations, including program implementation, $500K budget, financial reporting, 35 in-country staff members, and partner relations.Negotiation: Negotiated with pharmacies and medical equipment providers to secure fair prices and timely delivery of medical, dental, and veterinary supplies.Spokesperson, Media Appearances, and Social Media Outreach: As a local public spokesperson, promoted the organization’s services through local media appearances, community meetings, and social media outreach.Community Outreach: Built and maintained an extensive partner network, reaching out to community leaders, suppliers, and potential volunteers to introduce the program and gain stakeholder buy-in. Show less

Guatemala City, Guatemala

Startup Development and Rapid Revenue Growth: Co-founded a deal-of-the-day website, implementing marketing and sales strategies focused on social media and advertising that contributed to 70% month-over-month revenue growth.

Washington D.C. Metro Area

Volunteer Recruiting: Recruited and managed volunteers for aid projects throughout the D.C. area. Matched volunteers with organizations in need and ensured that project goals were met.

Guatemala City, Guatemala

Telecommunications: Designed and managed telecommunication projects, including creating proposals and leading negotiations that resulted in cell phone distribution agreements worth $8M in revenue.

Guatemala City, Guatemala

Purchasing and Inventory Management: Managed purchases and inventory of 120+ products, working collaboratively with warehouse and quality control teams to maximize efficiency, resolve issues, and meet customer expectations.

San Miguel Petapa, Guatemala

Client Relations: Liaised with customers and suppliers to maintain client satisfaction and ensure business needs were met. Key Account Development: Traveled to China to work with a supplier to resolve client’s packaging issues, thereby saving a key account.

Nonprofit Management Executive Certificate, Non-Profit/Public/Organizational Management

The program is designed to strengthen the leadership and management capacity of nonprofit practitioners. It gave me the necessary skills.

Master, Organizational Restructuring

Ba, Marketing