Technical writer creating, editing and reviewing work cards for a major airline company.

Customer Focal 2015 – 2016Negotiated with customer to acquire new work for technical writing team. Communicated customer expectations, and documented quality and integrity milestones. Resolved problems, issues, or concerns that arose. Partnered with 3rd-party vendors to ensure products were delivered in a timely manner and if any issues became apparent, worked to correct.Site Focal 2009 – 2015Managed small technical writing team of 2 to 5 personnel. Oversaw $2M – $5M annual budget that produced millions in profits. Created budgets, schedules, and milestones for projects and managed employees’ workload to ensure on-time fidelity and cost structures. Acted as subject matter expert for personnel when issues or concerns arose for quality reviews and interpretation of engineering inputs.Technical Writer 2008 – 2009Reviewed engineering drawings, documents, or other data needed to complete task. Performed quality control check with engineers to resolve issues. Shepherded 3rd-party manuals on behalf of customer to ensure timely revision and release. Completed peer reviews to confirm technical changes were valid and correct. Adhered to company’s goal to only produce the highest quality products within industry.

Retired as Master Sergeant from 161st Air Refueling Wing after honorable service as part of KC-135 unit. Performed various inspections and servicing. Kept all data current in a database so appropriate personnel could view information and make decisions on unit's capability to meet assignments. Recorded times from aircraft being ready to leaving the ground and annotated any reasons for late or early take-offs. Secret Security Clearance maintained up to 2016.• Led teams in maintenance, including line replacement of components, power plants and flight controls, guaranteeing aircraft were “mission-ready” and facilitating training.• Operated as expeditor in line truck, ensuring on-time take offs of aircraft and resolving any mechanical deviations that impacted launch.• Completed hands-on trouble shooting using schematics, maintenance manuals, and other sources of technical data, returning non-mission-capable aircraft to mission-capable status.• Tracked all information on aircraft’s ability to meet requirements, ensuring all critical missions occurred.• Coordinated activities between flight line personnel and supported back shops, guaranteeing requests were met in timely manner.• Responded to emergency situation where a jet fuel caused a turbine blade come apart, notified all personnel required and monitored, resulting in no damage to pilot or aircraft.

Product Support Technical Specialist / IETM Author / Technical WriterGathered, formatted, compiled, and analyzed technical data for engineering and scientific research. Designed, developed, tested, evaluated, implemented, and supported products, services, and processes related to AH-64D Apache Attack Helicopter. Built solutions to problems presented by Army and Field Service Representatives pertaining to technical and operational issues. Compared product capabilities and performance to requirements.• Applied specialized knowledge and judgment and developed and maintained various analytical tools, increasing understanding behavior of products, services, and processes.• Created and modified current processes, satisfying customer needs in cost-effective manner.• Communicated with management, engineers, and scientists, providing schedule and project status and ensuring requirements for analytical data were fulfilled.• Wrote and edited Interactive Electronic Technical Manual (IETM) to include Maintenance Operational Checks (MOCs) and Fault Isolation Procedures (FIPs), improving team understanding and communication.