Lucia N. Email & Phone Number

With a Bachelor of Laws and a recent certification as an Anti-Money Laundering Specialist, my focus has been on enhancing operational excellence at FWD Insurance through digital training initiatives. We introduced Smart platform enhancements, addressing agencies' feedback which significantly improved the e-adoption rate and user experience. Our collaborative efforts with cross-functional teams exemplified a commitment to operational improvement and compliance adherence.My educational background in law, coupled with specialized knowledge in AML, underpins my approach to navigating complex regulatory landscapes and facilitating digital transformations. At FWD Insurance, my role was instrumental in optimizing processes, which is a testament to my dedication to continuous learning and applying legal principles to practical business challenges.