Luciana Melvina Email and Phone Number

• Liaise with business users and vendors (developer) during system analysis and design, development, testing, and post go-live phase.• Review test script and test result, support overall testing activities on testing and production environment.• Lead daily stand up sessions, following up open items to relevant parties so project can run smoothly and achieve the target timeline.• Create and manage the completeness of documentations needed for CCB process (pre-go live… Show more • Liaise with business users and vendors (developer) during system analysis and design, development, testing, and post go-live phase.• Review test script and test result, support overall testing activities on testing and production environment.• Lead daily stand up sessions, following up open items to relevant parties so project can run smoothly and achieve the target timeline.• Create and manage the completeness of documentations needed for CCB process (pre-go live forum).Projects:• Internet & Mobile Banking – Bancassurance• Order Management System for Wealth Product (initiation) Show less

• Lead workshop or user story grooming session to gather user requirement.• Write, refine, and review requirement documents including RFP, FSD, TSD, and user story.• Create flowchart or process flow diagram based on the agreed system process flow.• Design and discuss the technical specs, e.g. API specs, flat file for batch process, with developers and surrounding system.• Liaise with business users and vendors (developer) during system analysis and design, development, testing… Show more • Lead workshop or user story grooming session to gather user requirement.• Write, refine, and review requirement documents including RFP, FSD, TSD, and user story.• Create flowchart or process flow diagram based on the agreed system process flow.• Design and discuss the technical specs, e.g. API specs, flat file for batch process, with developers and surrounding system.• Liaise with business users and vendors (developer) during system analysis and design, development, testing, and post go-live phase.• Review test script and test result, support overall testing activities on testing and production environment.Projects: • Chatbot, Live Chat with Agent, Broadcast Message (Banking Chat) via WhatsApp• Internet & Mobile Banking – Bancassurance• Order Management System for Wealth Product (initiation)• Loan Origination and Decision Engine System Show less

Product Manager for Insurance Products.Responsibilities:• Create and manage product roadmap for products/features and improvements.• Lead and manage projects from product sourcing, planning, design, development, testing, launch and post-live including solving operational issues. • Ensure product launch readiness from all aspects including legal, finance, technical, and operations.• Maintain relationship and drive discussions for on-going and up-coming initiatives with… Show more Product Manager for Insurance Products.Responsibilities:• Create and manage product roadmap for products/features and improvements.• Lead and manage projects from product sourcing, planning, design, development, testing, launch and post-live including solving operational issues. • Ensure product launch readiness from all aspects including legal, finance, technical, and operations.• Maintain relationship and drive discussions for on-going and up-coming initiatives with internal and external stakeholders.Projects: • Health Insurance products launch & improvements• Renewal capability for Car & Property Insurance• Enabling Travel Insurance products on desktop & mobile web funnel• Unlock Insurance add-ons feature on new main products• Develop internal pricing tools capability Show less

1. Accounting Review Project in the largest stated-owned Indonesian Bank- Gather and categorized journals from manual accounting documents for As-Is analysis review.- Lead workshop to understand current journal details for each business event and capture current pain points.2. Core Banking Modernization Pre-Implementation Project in the largest stated-owned Indonesian Bank- Understand as-is core banking capabilities and capture to-be requirements to meet business… Show more 1. Accounting Review Project in the largest stated-owned Indonesian Bank- Gather and categorized journals from manual accounting documents for As-Is analysis review.- Lead workshop to understand current journal details for each business event and capture current pain points.2. Core Banking Modernization Pre-Implementation Project in the largest stated-owned Indonesian Bank- Understand as-is core banking capabilities and capture to-be requirements to meet business, operations, and IT needs.- Create system solution design to address current pain points and elaborate future functionality desired using RICEFW method.3. Business Process Re-engineering Project in a large stated-owned Indonesian Bank- Understand current credit business process, capture user requirements for new system, and give recommendation to enhance the business process quality and efficiency.- Create end-to-end functional test scenarios and test scripts based on FSD (Functional Specification Document)- Execute system testing, guide and manage client’s testers.- Manage defects during testing phase, attend daily defect meeting to explain and discuss about the defects raised. Show less

Teaching and giving assistance to Binus University college students about information system related courses such as Information System Analysis and Design, SAP – Fundamental, and User Experience.

Teaching English for intermediate-level college students, mostly focusing on grammar and TOEFL preparation.

Responsible to manage the TOEFL classes, tutors, hold TOEFL seminar and TOEFL test, and also conduct training to increase BNEC Board of Managements’ English skill.

Responsible for ensuring the quality of BNEC’s product and performances by doing content checking, make and analyze event’s questionnaire, and conduct cleaning campaign.

Assigned to help in Learning and Development department, responsible to analyze the current internal system and design improvement for the system.

Teach Binus University college student English subject covering grammar, vocabularies, and presentation in English.

Teach and help Binus University college students that have difficulties in understanding information-system course related subject, such as Object Oriented Programming, Accounting, System Analysis and Design, Introduction to Database System

Assist newbies of Binus University college students in understanding the rules, adapt from high school to college environment, and sharing useful information.