Luciana Pacheco Email & Phone Number

Over 17 years of experience in Customer Care, international trade and sales.Responsible for recruit, train, develop and coach a team of 16 people (14 analysts and 2 coordinators).Over 10 years of experience managing Smart Card projects for Banking and Telecom segments.Solid experience managing key accounts in Brazil and South Cone.Solid solving problem skills, goal oriented -meeting deadlines Fluent Spanish – over 10 years of experience managing accounts in South America, 2 years’ experience on recurring travels to Chile, Argentina, Uruguay, Peru and Bolivia to meet the customers. Advance English – 6 months exchange program in Canada. Able to attend to meetings, conference calls, presentations, training. Solid experience managing native customers like Amex, BBA USA, Visa, among others, being in charge of import and export processes Coachinng Degree

Listed skills include Team Leadership, Business Strategy, Management, Customer Service, and 3 others.