Luciana Vale Email & Phone Number

Lisboa, Portugal

Lisboa, Portugal

Managing support team agents; controlling results and kpi’sCreation of new processes to improve the servicePartner management, connection between the company and partners Support in all the areas.Quality of service verification and analysis by drivers andpartners. Monitoring their evolution.Decision on penalties and block accounts.

Lisboa

Lisboa E Região, Portugal

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Lisboa E Região, Portugal

Leading the team that manages the fleet in real time, resolves incidents, fixes errors and omissions of the app and manages requests from other departments. 24-hour support for drivers and users. Preparation of weekly reports on the results of the team, improvement of processes. Constant contact with the other departments for the company's decision- making about the strategy to follow. Additional Functions:- Training of Drivers- Registration and activation of drivers-… Show more Leading the team that manages the fleet in real time, resolves incidents, fixes errors and omissions of the app and manages requests from other departments. 24-hour support for drivers and users. Preparation of weekly reports on the results of the team, improvement of processes. Constant contact with the other departments for the company's decision- making about the strategy to follow. Additional Functions:- Training of Drivers- Registration and activation of drivers- Registration and activation of vehicles- Excellence Manager- Driver quality control Show less

Lisboa E Região, Portugal

Madrid E Região, Espanha

Monitoring, assisting and managing the relationship of partners who collaborate with Groupon. Defending their interests, once they have decided to collaborate with Groupon and once their campaigns have been published on the web.Close relationship with partners. First connection between them and the company after formalization of the contract and in the post-publication of their offers.My responsibilities included:Provide quick and efficient solutions related to payment problems… Show more Monitoring, assisting and managing the relationship of partners who collaborate with Groupon. Defending their interests, once they have decided to collaborate with Groupon and once their campaigns have been published on the web.Close relationship with partners. First connection between them and the company after formalization of the contract and in the post-publication of their offers.My responsibilities included:Provide quick and efficient solutions related to payment problems, wrong publications, problems with users, invoicing, explanation of the business model, explanation of the system of commissions, etc.Support the planning department, sales department and editing department with feedback from partners. CRM (Salesforce) Show less

Madrid E Região, Espanha

Management of affiliate platforms and network of suppliers. Elaboration of positioning of promotions and corporate agreements. Reporting user access and targeting. Management of communication between users / suppliers / customers. Hiring.

- Supervisor: Responsible for the customer care team.Organization and distribution of activities by team members. Personal and team motivation to achieve the proposed goals. Daily report with the direction. Every month personal and team goals have been met and surpassed, boosting the company's constant growth. - Customer Service: Attendance to the public, face to face and telephone. This service includes the management of complaints and resolution of all types of incidents… Show more - Supervisor: Responsible for the customer care team.Organization and distribution of activities by team members. Personal and team motivation to achieve the proposed goals. Daily report with the direction. Every month personal and team goals have been met and surpassed, boosting the company's constant growth. - Customer Service: Attendance to the public, face to face and telephone. This service includes the management of complaints and resolution of all types of incidents presented by clients. Scheduling and booking management with all partners (restaurants, hotels, beauty clinics, etc). Promotion and sale of products presented by the company (housing, catering, visits to museums, sports activities, etc.).Sales of tourism products oriented to individual and team results Show less

Lisboa E Região, Portugal

Negotiation with former partners for extension of partnerships and contracting with new partners to join the company's experience packs. Creation of packs of experiences from its content - fruit of the negotiation with the partners - to the aesthetic form of them. Monitoring of the entire execution of the company's packs, from the collection of photographs and essential information about the places in them, to the preparation of presentation texts.

Lisboa E Região, Portugal

Organization, planning and monitoring of the agenda of the Director General of Inatel Social. Planning and creation of government leisure programs for all age groups. Plans developed in continental territory and in the archipelagos (Program 60+, Senior and Junior Tourism, Solidarity Tourism). At the base of these activities was the direct contracting with service providers and the marking of their air and land travel via Abreu agency. Consequently, all the monitoring of the inscriptions and the… Show more Organization, planning and monitoring of the agenda of the Director General of Inatel Social. Planning and creation of government leisure programs for all age groups. Plans developed in continental territory and in the archipelagos (Program 60+, Senior and Junior Tourism, Solidarity Tourism). At the base of these activities was the direct contracting with service providers and the marking of their air and land travel via Abreu agency. Consequently, all the monitoring of the inscriptions and the proper development of these plans.Organization of company events (Senior Gala, Christmas Gala, Lunches, etc Show less

Vila Do Conde

Secretariado de Apoio na Organização de Eventos – Concluído com 18 Valores. Apoio na organização dos eventos desportivos desde a elaboração dos projectos a apresentar às entidades responsáveis (câmaras, juntas de freguesia e outras empresas) e angariação de sponsers. Apoio a toda a logística necessária para a realização dos mesmos. Integrando essas funções em eventos como “Maratona de BTT Póvoa de Varzim”; “24h BTT Junqueira”; “Passeio BTT Natal Vila do Conde”; ”Open de Ténis da Póvoa”;… Show more Secretariado de Apoio na Organização de Eventos – Concluído com 18 Valores. Apoio na organização dos eventos desportivos desde a elaboração dos projectos a apresentar às entidades responsáveis (câmaras, juntas de freguesia e outras empresas) e angariação de sponsers. Apoio a toda a logística necessária para a realização dos mesmos. Integrando essas funções em eventos como “Maratona de BTT Póvoa de Varzim”; “24h BTT Junqueira”; “Passeio BTT Natal Vila do Conde”; ”Open de Ténis da Póvoa”; “Corrida dos campeões”. Ainda, integrada na elaboração de projectos para a realização de eventos futuros da empresa. Show less

Licenciatura, Turismo, Recreação, Lazer E Turismo

Education record