Customer Service and Customer Care| Provide an exceptional customer experience • Provided information and support to Xfinity and Comcast companies • Used advanced technologies for maintenance and troubleshooting • In charged of customer onboarding training and support • Consulted with outside parties to resolved discrepancies and create effective solutions • Exceeded team goals and collaborated with staff members

Customer Service and Repair Technician| Responsible providing customer service, support and sales • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls • Cultivated customer’s loyalty, promoted repeat customers and improved sales • Kept customers updated on changes to the services they’re using, new features and new services they might find useful • Analyzed costumer data and helping them discover aspects of the services that are most beneficial to them • Increased sales by 25% using upselling and cross-selling techniques

Customer Service Specialist and Repair| Area of Costumer support and repair • Boosted repeat customer amount by 50% after providing customers recommendations for their needs • Offered assistance and buying advice to costumers to ensure services satisfaction. • Educated costumers on promotions to enhance sales by 20%. • Liaised with management and sales personnel to better understand customer needs • Solved common customer concerns and escalate the situation to management if needed