M. Lucian Caprau Email & Phone Number

San Luis Obispo, Ca And Atascadero, Ca

Responsible for overseeing all business aspects (operations, sales, marketing) of two hotels. Attracting and training hospitality champions.

Accepted previous employer offer to continue leading the sales and marketing departments of their properties, as well as training the personnel of the hotels, and manage the overall business optimization, and revenue growth.

Southern California, And Europe

• Managed all the administrative and business development aspects, responsible for the daily operations of the company, and in conjunction with the Medical Director, implement all policies and procedures.• Maintained appropriate levels of qualified personnel, hiring of doctors, nurses and care givers, adjusting compensation levels, approve merit evaluations and salary increases, as well as discharging.• Created an Assisted Living Facility in a new market, hired and trained industry champions, bringing the initial ALF evaluation scores at record levels. Inspired all the employees to work efficiently, and with purpose, and contaminated everybody with a passion for the health and hospitality industry.

West Valley City, Ut

• Led and trained to perfection the Sales and Marketing Departments for multiple properties, overseeing the optimization of existing business, acquisition of new key accounts, and increasing the market penetration index.• Created strategic marketing plans, and orchestrated intelligent sales and marketing campaigns that brought great measurable results. During my last week I closed and signed a $900,000 contract.

Greater Salt Lake City Area

• Hired initially as Director of Sales and Marketing, after only eight months I was offered the position of General Manager for the 129 units Holiday Inn Express.• Selected, hired and trained hospitality champions bringing the IHG OSAT scores at all time high levels: from 89.7 to 95.5.• Inspired all the employees to work efficiently, within the budget, and contaminated everybody with a passion for hospitality industry.• Responsible for all revenues and their accurate reporting.

Greater Salt Lake City Area

• Led the Sales Department towards attaining great measurable results: 12.5% increase in revenue YOY, and 42.3% in the last month.• Organized successful sales blitzes and penetrated new markets while consistently increasing revenue and ADR month after month.• Based on KAIZEN business principles, trained the entire staff on a regular basis, enhancing productivity and guest and staff satisfaction.

Greater Salt Lake City Area

• Managed the sales force and assured the stringent brand compliance requirements are achieved during day to day operations.• Achieved increasing optimal profitability for the company while maintaining maximum Customer Satisfaction Index.• Trained and motivated the employees instilling the 212ºF philosophy in their everyday activities.• Closed contracts in the F&I Department.

Iowa City, Iowa Area

• In conjunction with the president of the company, developed the annual hotel operating budget, implemented and monitored the finalized budget.• Responsible for all revenues and their accurate reporting.• Ensured the highest quality standards for guest service are achieved.• Continuously trained and improved the quality of my team and work efficiency. • Maximized the employee retention. During my 4 years long leadership I had the lowest turnover in the hotel’s history of 36 years.• Direct control and responsibility of day to day hotel operations.

Timisoara, Romania

• Built from the scratch, made profitable and successfully managed an upscale Jazz / Blues theme restaurant, demonstrating strong leadership and entrepreneurial skills.• Surrounded by other 29 restaurants and fast-foods, with theoretically nothing new to offer, “Retro” became in less than a year one of the most sought after restaurants in town, exceeding its market share by 200%.• Hired, trained and coordinated the personnel.

Kushadasi, Turkey

• Responsible during peak season for all day-to-day operations (financial, administrative, and sales & marketing) of the company’s 35 Luxury Villas Boutique Resort located on the Aegean Sea Coast in Kusadasi – Turkey.• At the beginning of each season negotiated rates and signed new agreements and contracts with partners from different countries.• Created and licensed 16 very successful international tourist programs for the South and South-East of Europe, and South-West of Asia.• Increased the resort’s visibility and revenues by conducting marketing and sales campaigns.

Mba Courses:, Marketing Management, Strategic Negotiations, Management In Organizations, Business Administration

Mba, Hospitality Management, Strategic Marketing

Ma, Philology And Philosophy