Luciane Shanahan Email & Phone Number

Employed by thebigword as an external linguist on behalf of Google, carrying out linguistic reviews, and linguistic QAs of their products.

São Paulo Area, Brazil

Internal liaison • Determining and negotiating the corporate brand voice to the Brazilian market.• Liaising with key internal stakeholders;Style Guides and Linguistic Instructions • Creating and maintaining Style Guide;• Maintaining specific linguistic instructions both on Marriott global level and project-related;• Creating and maintaining terminology and regular expression lists including brand, product and service guidelines;• Compiling and maintaining all reference materials both on Marriott global level and project related.Quality Management • Ensuring the highest level of language quality by defining the metrics for quality of deliverables;• Defining and implementing linguistic quality assurance process including in-country review when required;• Escalating any linguistic issues to translators and managing internal Marriott feedback in collaboration with translators.Query Management • Defining and implementing linguistic query resolution flows;• Managing query management process and maintain query database. In-Country Review • Performing linguistic quality check and occasionally full review of translated content;• Managing in-country review process and communicate feedback to translators;• Final approval of all translated content before public release.Copy-editing and content creation • Efficiently and effectively creating and deploying local content when required.Training• Training internal reviewers and advising when required.

Translation of all component types, such as:-• UI/software• Help Center content• Canned Responses for customer support• Marketing material (HTML pages, slides decks, case study PDFs, videos, etc.)• Training material• Product-related legal materialOther localization services:-• Translation (including Edit/Proof)• Glossary translations• Bug fixing and clean-ups• LQA services• Caption testing for YouTube videos• Translation Memory maintenanceSoftware:• SDL Trados Studio 2017• MemoQ 2013• MS Office package• Adobe Acrobat• Softel Swift• Subtitle Workshop• WordSmith Tool

São Paulo Area, Brazil

Employed by VistaTEC as an onsite linguist based in Google office in São Paulo, carrying out linguistic reviews, translations and Linguistic QAs of their products. I liaised directly with client language specialists, project managers, product specialists and marketing contacts to improve the quality for the locale and ensure the company's voice is accurately rendered to the market.Main responsibilities:• Reviewing and auditing content translated by agencies (Marketing content, UI, etc.);• Providing feedback and working with vendors to improve quality of translations;• Help ensuring the client's quality requirements are followed by all vendors;• Maintaining terminology in glossaries as required;• Carrying out linguistic QAs of mobile sites on devices provided;• Fixing linguistic bugs as required;• Interacting with translators and other reviewers in linguistic discussions;• Working closely with the internal marketing team to shape the language of the pt_BR content to make it relevant for the users.

Dublin, Ireland

• Analysis of ads and web content to increase relevance and quality of advertising;• Communicating with linguist and engineering teams to improve advertising quality;• Evaluation of data to identify areas of concern and interest;• Taxonomic classification of data using appropriate classifier tools;• Identifying and classifying market tendencies;• Detecting sensitive content;• Helping to enforce advertising policies.Via: CPL

Dublin, Ireland

• Evaluating candidates applying for Customer Care roles on behalf of major technology and online sales companies in Ireland by measuring candidate’s ability to communicate and write in Brazilian Portuguese.* Oral Test: assessing conversation, discussion and testing listening for accuracy; * Written Test: assessing candidate’s knowledge of grammar and language structure aswell as their ability to write correctly in Brazilian Portuguese.

Dublin

I provided interpreting services to DCULS’ clients in various scenarios: driving test centres, hospitals, solicitor’s offices, employment court, etc.

Dublin

- Assessment of issues concerning potential errors such as: terminology/glossary adherence, omission, punctuation, consistency, mistranslation, style, accuracy; as well as language-related errors comparing source and target text;- Analysis of non-linguistic errors related to graphics, user interface design, formatting and functionality to ensure that there were no broken links (jumps, popups, etc.) and that all audio instructions matched the instructions on screen;- Checking compliance with style guide, logging all necessary changes and providing feedback for translator;- Generating mp3 files via IVONA – natural text-to-speech software;- Editing xml voice over files (to alternate between narrators, edit time in and time out, include or remove speech pauses, etc.);- Editing xml files for IVONA by providing phonetic transcription to fix pronunciation issues;- On site testing and approval.

Londrina, Brazil

- Facilitating students’ comprehension of English grammar and conversation at intermediate and advanced levels;- Helping and advising in discussion groups;- Preparing classes, instructing students, formulating and grading exams.

Masters In Translation Studies, (English And Spanish)

Modules: Translation Theory, Translation Technology, Computerised Terminology, Localisation, Audiovisual Translation, Spanish Economic.

Languages And Literature, (English And Portuguese)

Activities and Societies: Awarded a scholarship for a Translation Internship Program by the Universidade Estadual de Londrina.Modules.