• Adapted and problem-solved to manage seating for up to 400 cover reservations on peak days. • Trained and mentored new employees using active listening, social perceptiveness and communication strategies to ensure alignment with service standards and company policies. • Re-planned seating charts in real-time to meet guest needs and ensure smooth operations. • Worked closely with management and staff to enhance guest satisfaction and deliver excellent service.

Member of The Steiner Team• Empowered clients relocating to NYC by providing in-depth neighborhood insights.• Tailored apartment search to meet their specific needs, ensuring a smooth transition to the city.• Partnered with a diverse real estate team, fostering strong interpersonal relationships and gainingvaluable insights into effective communication strategies.• Secured over 30 successful relocations for corporate clients, exceeding client expectations withexceptional customer service.

Member of The Steiner Team• Empowered clients relocating to NYC by providing in-depth neighborhood insights.• Tailored apartment search to meet their specific needs, ensuring a smooth transition to the city.• Partnered with a diverse real estate team, fostering strong interpersonal relationships and gainingvaluable insights into effective communication strategies.• Secured over 30 successful relocations for corporate clients, exceeding client expectations withexceptional customer service.

• Partnered with the General Manager identifying top talent that aligned with the hotel's culture.• Leveraged our candidate database to source and recruit qualified individuals.• Developed and delivered training programs for new employees, equipping them with essentialsoftware skills and problem-solving techniques to effectively address guest concerns.• Managed and resolved employee concerns promptly and professionally.• Led the front desk and housekeeping team, optimizing daily operations and staff scheduling.

• Served as the primary point of contact, providing exceptional customer service that fostered awarm and welcoming environment. This included greeting guests with a smile and offering localrecommendations.• Utilized exceptional communication and problem-solving skills to promptly address guest inquiriesand concerns.• Managed reservations, check-ins, and check-outs efficiently, leveraging strong organizational skillsand attention to detail.

• Collaborated with the coordination of the portfolio review program "The Meeting Place", including logistics and communication with reviewers and participants.