Highly experienced and detail-oriented professional with a strong background in Quality Assurance and Customer Support (focused on Content moderation, Payments and Risk). Proficient in fraud and scam detection, team leadership, and optimizing workflows to provide outstanding customer support. Eager to leverage analytical skills, extensive product knowledge, and multilingual abilities to make a valuable contribution to a dynamic organization. Proficient in various computer software applications and databases, including Microsoft Office (Word, Excel, PowerPoint, Outlook), Tableau,and Google Sheets, good ​​understanding of CRMs such as Twilio, ZenDesk, and other tools such as Slack, Google Suite, along with a quick grasp of in-depth product knowledge. Fluency in English and Portuguese, with intermediate proficiency in Spanish