Lúcia Romão Email & Phone Number

Florida, United States

• Leader of the project management team that is responsible for managing construction/facilities and infrastructure projects in Brazil, Mexico and Chile, in highly critical environments. Management of third-party execution teams, customer requirements, creating and updating project timetables, guaranteeing that the execution is adherent to the budgets, schedules, and scopes, also responsible for comprehensive weekly reports submitted to the clients and Ascenty’s top management

Campinas Area, Brazil

• Managing projects of the facilities and security departments from the customers’ perspective. Understanding customer requirements, creating and updating project timetables, guaranteeing adherence to the budget, schedule and scope. Link between customers and technical projects team• Responsible for the facilities and security processes, understanding specific steps, gaps, and requirements in order to make improvements. Adding checks to guarantee quality, security, and agility of the processes• Providing communication and training to all the departments involved in new processes• Acquired ISAE3402/SSAE16 Certifications

Coordenadora Sr. De Sistemas E Análise De Negócio

• Coordinated the billing and sales processes team during the SAP system migration• Managed five SAP consultants and one business analyst• Elaborated weekly reports, updates for stakeholders• Understood requirements and drew business processes

São Paulo Area, Brazil

• Implementation of incident and problem recording processes based on ITIL, to establish integration with the organization's strategy, creating a baseline for planning, measuring, and consequently improving the processes and decreasing bad feedback from customers• Understood each step and drew the processes for planning capacity of servers and the inventory automation project. Consequently, the company had more control of inventory, decreasing unnecessary orders for servers• Managed a project for servers’ migration from one data center to another

São Paulo Area, Brazil

• Link among engineers, sales, usability departments and customers, improving the company products, and customer experience• Creation of quality survey regarding customers

São Paulo Area, Brazil

• Managed the monitoring team for SQL, MySQL, Windows, Linux, and e-mail servers, keeping the services online, guaranteeing 99.5% SLA• Creating reports and defining operation and business KPIs• Creating and improving processes

São Paulo Area, Brazil

• Responsible for Monitoring SQL, MySQL, Windows, Linux, and e-mail servers, keeping the services online, guaranteeing 99.5% SLA

São Paulo Area, Brazil

Centro Empresarial De São Paulo

Customer Service Level 1

Sistemas De Informação, Vila Olimpia

Itil V3 Operational Support & Analysis (Osa)

Itil V3 Foundation, Boas Práticas No Gerenciamento De Serviços De Ti

Activities and Societies: Compreensão dos conceitos, termos, propósitos e objetivos de cada processo utilizado no gerenciamento de.

Fundamentos No Gerenciamento De Projetos Com Base No Pmbok 4A. Edição, Gerenciamento De Projetos

Activities and Societies: Conceitos e técnicas no gerenciamento de projeto com base no PMBoK 4a. Edição : Ciclo de vida e processos do.

Gerenciamento Ágil De Projetos De Software Com Scrum

Activities and Societies: Com enfoque no auto-gerenciamento, vimos o processo de desenvolvimento de novas formas de gerenciamento de.

Gcn - Gestão De Continuidade De Negócio

Activities and Societies: Conceitos necessários para atuar na elaboração de um plano de continuidade de negócios e análise de impacto nos.

Programa De Desenvolvimento Gerencial, Liderança

Activities and Societies: Líder motivador, negociação, construção de equipes, estilos de liderança, planejamento e orientação para.

Technical, Redes De Comunicação