Lucia Skrekova Email & Phone Number

London

London, United Kingdom

Responsible for providing a high quality front desk and meeting suite reception service. Employed by Rapport (www.rapport.eu.com) and working for their number one client, Citi. Located in Canary Wharf.Key Responsibilitieso To create an outstanding first point of contact impression, supportive of both Mitie / Rapport and Bank of America / Citi’s corporate brandingo To welcome all visitors to the building in a friendly and professional manner, and assist with any querieso To ensure that every client feels that the service they receive is personal to themo To advise the hosts once guests have arrived, to issue a visitors pass and ensure visitor details recordedo Ensure that all external guests are greeted by their hosts within 15 minutes of arrivalo Management of both the front desk reception and the meeting and conferencing areao To manage and maintain a tidy and professional front desk reception areao To provide administrative support when required (telephone, email, printing, faxing)o To answer all internal and external telephone calls politely within 3 ringso Escalate any concerns regarding the service area, health and safety or securityo Maintain and practice a high degree of confidentiality and integrityo Maintain the meeting and conference room booking system, provide best in class service support to users (guests and hosts), including dealing with queries, liaising with IT support, reminderso Attend on-site and external training courses to ensure a high level of service quality is maintainedo Observe the policies and procedures of the front desk reception area as directedo Act as a Mitie and Rapport ambassador and role model, undertaking all duties with confidence, enthusiasm and working as a team player, supporting colleagues and line-managerso To maintain the standards required of a Mitie Client Services and Rapport employeeo To assist with the training and development of new team members

London, United Kingdom

Responsible for providing a high quality front desk and meeting suite reception service. Employed by Mitie Client Services (www.mitie.com) and working for their number one client, Bank of America Merrill Lynch. Located in Canary Wharf.

Walton On Thames, Surrey

Toad Hall Nursery Group (www.toadhall-nurserygroup.co.uk) provides childcare and early education to children aged 3 months to 3 years, with 15 nursery locations across the UK. I joined the Walton-on-Thames nursery initially as a Nursery Nurse, and was promoted to a Room and Team Leader in 2008.Key Responsibilitieso Responsible for a classroom of 2-3 year oldso Management of daily activity scheduleo Planning and implementing EYFS (Early years foundation stage) into practise, Personal, social and emotional development, Communication, language and literacy, Problem solving, reasoning and numeracy, Knowledge and understanding of the world, Physical development, Creative developmento Assisting children’s social, personal, physical and emotional developmento Development of children’s language, literacy and numeracy skillso Encouraging co-operation and good behaviour, preparation of activities, tasks and resourceso Creating feedback structures to allow individual child assessment and managemento Monitoring of children’s development and issue identificationo Maintaining confidential records and assessments for all childreno Attendance at regional meetings and training courseso Completion of child quarterly development reports and regular presentation to parentso All aspects of personnel management including recruitment, interviewing, Personal Development Plans and performance appraisalso Involved in new staff member’s inductions, monitoring and developing the work of the staff team against the criteria set in their job descriptionsKey Achievementso Achieved individual and team Key Performance Indicators 2008, 2009 and 2010o Managed successful implementation and delivery of EYFS new curriculumo Achieved ‘good’ report for Care and Education practice from Ofsted inspectiono Helped to create a positive learning environment, where children developed core skills and personal confidenceo Helped children achieve their full potential

English Language And Literature, General, A

Business Law And Practice, Civil And Criminal Litigation

Diploma In Business And Marketing, Business, Management, Marketing, And Related Support Services

Marketing and Business DOS (A’ level equivalent), - Marketing Planning Process, Managing Marketing, Understanding Customer Value