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Lucia White is listed as Customer Experience | People Manager | Talent Acquisition based in Kansas City, Missouri, United States. AeroLeads shows a matched LinkedIn profile for Lucia White.
Lucia White previously worked as Customer Experience Team Lead at Warby Parker and Private Wealth Recruiting Coordinator at Alliancebernstein. Lucia White holds Bachelor Of Arts - Ba, Music from Birmingham-Southern College.
Exceptional Customer Support Manager with 3+ years of experience in remote people management, vision care customer service and trauma-informed leadership. Skilled in developing high-performing teams that drive customer satisfaction and retention. Demonstrated success in using data to drive recommendations and improve team performance. Passionate about building best-in-class customer experiences while also ensuring my team feels supported, respected, and invested in.
Listed skills include Recruiting, Interviewing Skills, Organization Skills, Customer Service, and 33 others.
A career timeline built from the work history available for this profile.
Nashville, Tennessee, United States
- Managed a team of 15 remote and on-site CX advisors with a focus on coaching and developing team members- Drove customer results by identifying customer trends, making data-based decisions, and managing customer escalations by communicating effectively to ensure a successful customer experience
Nashville, Tennessee, United States
- Scheduled ~40 phone, video, and in-person interviews weekly throughout the U.S. to assist the Private Wealth division and TA Partners with recruiting talent- Built trusting relationships with hiring managers to learn more about the business and how I could best help them achieve their hiring goals
Greater Nashville Area, TN
- Interfaced with ~60 clients daily in the U.S. and Canada via phone, email, text, chat, and social media platforms; maintained an average customer service score of 4.8 out of 5.
Greater Nashville Area, TN
- Pre-screened ~50 candidates weekly, scheduled interviews, served as candidate's principal point-of-contact throughout the interviewing and hiring process, managed reference checks and employment verification- Supported service managers in the onboarding of ~20 employees each week
Hermitage, TN
- Provided industry-leading service to Suntrust (currently Trust) clients in onsite customer-facing role
Quick answers generated from the profile data available on this page.
Lucia White is listed as Customer Experience | People Manager | Talent Acquisition.
Lucia White is based in Kansas City, Missouri, United States.
Lucia White has worked for Warby Parker, Alliancebernstein, Amtemps Staffing, and Suntrust Bank.
You can use AeroLeads to view verified contact signals for Lucia White, including work email, phone, and LinkedIn data when available.
Lucia White holds Bachelor Of Arts - Ba, Music from Birmingham-Southern College.
Lucia White is listed with skills including Recruiting, Interviewing Skills, Organization Skills, Customer Service, Scheduling, Facebook, Social Media, and Data Entry.
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