Jarrett Arnett Email & Phone Number

Windsor, Co, Us

Englewood, Co, Us

Wayne, Pa, Us

El Segundo, Ca, Us

Responsible for network monitoring via multiple monitoring tools including but not limited to SMARTS, Splunk, and Appdynamics. Responsible for incident management. Including opening, maintaining and closing incident tickets for problem resolution. Responsible for trouble shooting issues in the network, and also with applications and servers. Creating and implementing changes; shipping out new equipment; and accessing CLI's or GUI's for related products. Managing Brocade, and F5 load balancers during the night shift, both LTM and GTM. Removing POP's from rotation to help perform work; adding/removing VIP's, nodes, weights, etc. Accessing VShere to manage virtual nodes, typically rebooting a node due to kernel panic, or providing thread dumps for troubleshooting processes.

El Segundo, Ca, Us

Reston, Va, Us

Primary point of contact for IT Field Officers to resolve network outage issues, and maintain network security. Work with other division NOC members to resolve inter-operational outages between several DHS divisions. Compiling outage and network information for morning reports sent to management in order to catalog network issues. Update and remove outdated equipment, testing and installing new equipment, and working with engineers to update network management software.

Atlanta, Ga, Us

Primary point of contact for clients utilizing Cbeyond’s SME ISP technology and services. Continually consulted with Tier II/III agents in order to learn and/or resolve escalations. Worked with Technical assistants in order to streamline training processes in order to up-train agents. Updated and maintained processes in order to provide training material for new and ongoing agents.

London, Gb

COLLABORATION SPECIALISTPrimary point of contact for all clients utilizing video conferencing and TelePresence meeting technology. Consulted with senior-level representatives of strategic accounts to tailor conferences to meet their specific needs. Worked in conjunction with multiple departments to deliver a “white glove” level of customer service and support. Trained, developed new hires for various departments; routinely evaluated compliance with company procedure (stateside and international), applicable implements of global telecommunications laws, Sarbanes-Oxley, etc. Updated processes to meet demands of day-to-day business; removed outdated equipment, tested and installed new, worked with engineers to update bridge management and work environment software, etc. Administered in-conference solutions and HelpDesk support for Cisco, Polycom, and Tandberg equipment

Westlake, Texas, Us

Consistently a top performer in a busy call center; surpassed call-handling goals while maintaining high QA rates. Doubled the company conversion rate goal, from 7% to 15%, of clients with assets valued more than $500,000. Maintained excellent customer response scores and customer satisfaction ratios. Achieved “Top 5%” status among 60 brokerage representatives for converting new asset leads. Licenses: Series 7 General Securities Dealer (2007) and Series 63 Uniform Securities Agent registrations (2007)

Saint Paul, Mn, Us

Consistently met or exceeded all monthly and quarterly sales goals, earned all available commission bonuses. Top writer: resolved the most accounts of anyone in our 20-agent department in one quarter. Resolved the most accounts 60-90 days past-due of anyone on our region-wide team.

Us

Consistently met or exceeded all monthly and quarterly sales goals; Top 5% of fifty collections agents. Trained and developed a total of ten new hires; recognized for positively impacting our company turnover rate. Managed and followed up with a wide range of clients and maintained highly-rated levels of customer satisfaction. Four-time recipient of the “Employee of the Quarter” Award for top sales performance

Englewood, Co, Us

Top producer, and leader of a 15-person sales and service team. Awarded two GEM (Going the Extra Mile) pins for service excellence and demonstrating positive leadership

Aa/It, Networking

H.S.