Lucie Ducasse Email & Phone Number

Paris, Île-De-France, France

• Manage global operations of the first online design marketplace, overseeing all aspects from sourcing bespoke design pieces to coordinating global deliveries for luxury trade and private clients.• Maintain customer satisfaction levels above 99% by leading a dedicated team of 12+ operation and customer success managers.• Ensure high order quality and accuracy, significantly reducing return volumes and enhancing customer loyalty.• Minimise environmental and cost impact through… Show more • Manage global operations of the first online design marketplace, overseeing all aspects from sourcing bespoke design pieces to coordinating global deliveries for luxury trade and private clients.• Maintain customer satisfaction levels above 99% by leading a dedicated team of 12+ operation and customer success managers.• Ensure high order quality and accuracy, significantly reducing return volumes and enhancing customer loyalty.• Minimise environmental and cost impact through consolidation and cleaner freight options, such as sea freight. Show less

Auckland, New Zealand

As Operations Manager• Built and managed the ANZ Data Engineering team to develop a scalable Reporting suite, increasing transparency and visibility on operational performance.• Prioritised and led key supply-chain performance initiatives alongside the CEO & leadership team, including Waste reduction, Packaging optimisation and New customer ordering cycles, achieving average 10% QoQ cost savings.• Liaised with warehouse production team to mitigate errors, halving error… Show more As Operations Manager• Built and managed the ANZ Data Engineering team to develop a scalable Reporting suite, increasing transparency and visibility on operational performance.• Prioritised and led key supply-chain performance initiatives alongside the CEO & leadership team, including Waste reduction, Packaging optimisation and New customer ordering cycles, achieving average 10% QoQ cost savings.• Liaised with warehouse production team to mitigate errors, halving error rate in 10 months after COVID spike.• Developed new forecasting tool to reduce protein and perishables waste by 20%.As Data Lead• Built a winning business case for a Greenhouse vertical integration presented to CEO and Global Executive teams, securing investment of EUR 7M.• Developed Inventory Management tool to reduce stock inefficiencies by planning expiring SKUs in weekly menus. Successfully reduced landfill by 25%. Show less

Sydney, Australia

Partnership Growth analyst• Handle Partnerships accounts and lead campaigns with brands of all sizes to add customer value to a growing product offering. Measured and monetized more than 25 Partnership initiatives in under a year. • Set up monetization pipeline and generated AUD 900k direct revenue from campaigns across 10 months.

New York, New York, États-Unis

• Led financing projects in direct collaboration with cross-functional stakeholders (Engineers, investments brokers, Clients) to ensure due diligence and financial financial health of renewable projects;• Attended various government events around Solar Energy sector and potential innovation and funding opportunities;• Aligned stakeholders around final fund proposal for the company's first community investment project strategy.

Paris Area, France

London, United Kingdom

Paris Area, France

Master In Management (Grande Ecole Program), Major In Sustainability & Social Innovation (M2)

Startup Launchpad Program, Track Digital Entrepreneur

Courses: Growth Hacking, Websites & UX, Digital Marketing [HEC-42 Startup Launchpad] Designed with a "learning by doing" approach by HEC.

Bachelor Of Science (Bsc), Faculty Of Engineering, Information Management For Business, First Class Honours

Activities and Societies: UCL Women In Management Society Programming (Java), Software Engineering, Relational Database (SQL), Web Design.

French Baccalaureate, Economics, Social Sciences, Mathematics, Highest Honours