o Providing functional support to ERP business application – QADo Real-time issue validation and problem solving to users with errors, questions and problems.o Process improvement initiatives, business-driven projects and systemmodifications as required by changes to the businesso ServiceNow change coordinator - managing tickets queueo Collect and analyze requests from business userso Making a proposal for optimal technical solutionso Preparing technical specification for IT developers o Effective communication between business and IT organizationo Specification and driving testing with userso Implementation and post go-live support to new solutionso Driving of development IT activities across the units and its prioritizationo Coordination of contradictory requestsQAD (ERP system), ServiceNow (ticketing system)Projects: QAD system Upgrade, ServiceNow transition to global environment, Manufacturing transfers

o Determining, implementing, and evaluating business metrics to meet ongoing organizational or customer information needs.o Analysing and reporting on complex datao Communicating findings to upper managemento Identifying user needs from user requests and development of strategies by which to meet those needso Critically evaluating information from multiple sources and clearly indicating quality of final analysis.o Assisting with business development tasks as needed and participating in company meetings, sharing ideas to improve the current business model and increase profitabilityo Project - Participating in migration process of internal system - ServiceNow system migration to Customer Support Module including system testing, settings, implementing changes based on requirementsLeading part of project related to reporting; ensuring full reporting availability after migrationClose communication with developer to ensure company needso ServiceNow administration role - design and implement reports directly in system (REST API, Custom Charts), other adhoc changes of system viewsMS Excel & VBA, ServiceNow admin

o Responsible for 5 peopleo Providing commercial support to the European Sales teams to ensure proposed sales arrangements meet gross margin requirements, minimize commercial risk, and comply with both discount policy and channel strategy; acting upon the Finance Controller o The key interfaces are with the Field Sales Teams, Revenue Controller group, Product Divisions and Channel Management Teamo Direct impact on the business and revenue numberso Close cooperation with Forecasting and planning team o Preparing trend analysis, dashboards and other ad hoc reporting, direct reporting to management and presentation of results to drive improved business performance, development of KPIs and SLAs o Process owner – ISO 9001 Audited o Project – SAP to Oracle R12 – System implementation prime tester, communication with IT teams, running scripts, optimization, etc.Oracle R12, Oracle OBIEE analysis role, Sales Force, MS Excel & VBA, MS PowerPoint

o 06/2010 – 04/2011 – Team Leader - Responsible for 2 teams – 9 people- Senior management support, development of processes, cooperation and communication with project teamso 01/2009 – 04/2011 – Financial Analyst - Daily, weekly and monthly reports for management, ADHOC reporting, running of reports- Updating of spreadsheet data, creating new dashboards, reports and spreadsheets, investigating errors and failures, investigating variances and issues arising from the data; creating and updating process documentation- Automation of reports, process improvement- Audit reports preparation; communication with IT – creating new reports and reporting tools MS Excel & VBA, Oracle 11.03, Oracle 11iUS, Oracle 11iEU, Readsoft, iScala, Crystal

o Supervisor of Organization Sectiono Reporting, database administratorResponsible for administration of attendance system; reporting analysis regarding hiring/leaving process of employees on daily/weekly/monthly basis, providing and explaining analysis to management

data, customer data, reports, assistent