80%- Cultivate, build, and maintain strong client relationships. - Created and managed the global customer onboarding process.- Provide support to global customers (marketing, order process, customs-related issues,...)- VOC from partners and end consumers for product development.- Defined the annual strategy for the Global Market (Sales & Marketing).20%- Managed BtoB Marketing with - Main interlocutor of the Global team.- E-commerce support to the E-commerce Specialist.- In charge of product development for the Global market.

80%- Cultivate, build, and maintain strong client relationships (Global with a main focus on APAC and EMEA).- Created and manage the global customer onboarding process.- Provide support to global customers (marketing, order process, customs-related issues,...)- VOC from partners and end consumers for product development.20%- Marketing support to the Marketing Manager.- Main interlocutor of the Global team.- E-commerce support to the E-commerce Specialist.- In charge of product development for the Global market.

Sales / Business Development :- Successfully close new business.- Build sales pipeline within specific geographies, market segments, and/or campaigns.- Follow up and develop new business opportunities within all market segments.- Research target accounts, identify key players, generate interest and develop accounts.Customer Success : - Cultivate, build and maintain strong client relationships- Provide a world-class prospect and customer experience through every interaction.

Led a team of 6 employees (19 to 40yo), including :- HR : recruitment, training, career development- Sales : sales forecast, sales analysis, creation of a business policy - Daily management : event management with partners (ex. asics), customer care (product guidance, AS, dispute) store management (rotation role among managers and directors, looking after the security of the store - +4000m2-)

In daily collaboration with the CEO and the Operating Manager:- Managed key-account customer tailor-made offer (negotiation, contract)- Trained operating managers to the use of commercial and administrative tools.- Answered to several RFP (request for proposal).

- Created and managed the organisation of popup events on all Welcome at Work! sites (Paris and La défense) : research of partnerships, communication design (newsletter, onpaper, chalkboard), event settings,- Managed the stocks of the coffee shop,- Organized afterworks, cocktails with an aspect of negotiation with the caterers and clients.

- Project Management & Marketing Content Management- Marketing Strategy- Creation of a coaching program for students : marketing supports creation, event management, development strategy, market study,...

- Created and managed an intern community of a new-born project concerning all SGSS staff members- Took a census of the worldwide population of SGSS (+/- 4000)

- Welcomed clients in the shop and advised them about the specificity of each product (hiking/trekking/skiing/camping)- Managed stock reception- Managed consumer dispute