Lucie Bosshardt Email & Phone Number

Ville De Paris, Île-De-France, France

Paris, France

Paris Area, France

- Discovery calls to target and in-depth customer analysis .- Flight searches and reservations on Galileo (Global Distribution System).- Design and sale of tailor-made trips for individuals.- Advices and recommendations according to the client’s profile.- Supplier relations (improvement of the services offered).

Brittany

- Improved the quality of the guest experience on the trips and itineraries I am responsible of.- Pre-season research: subcontractors or itineraries changes, creation of new GPS routes with the software Ridewithgps.- Contracts reviewing and modifications.- Ensured that Leaders Notes for all trips and itineraries in the region are consistent: logistic, timing, historical and geographical facts of the region.- Led the first run of trips in the region then in several regions… Show more - Improved the quality of the guest experience on the trips and itineraries I am responsible of.- Pre-season research: subcontractors or itineraries changes, creation of new GPS routes with the software Ridewithgps.- Contracts reviewing and modifications.- Ensured that Leaders Notes for all trips and itineraries in the region are consistent: logistic, timing, historical and geographical facts of the region.- Led the first run of trips in the region then in several regions (Provence, Loire Valley, Alsace/Champagne, Bordeaux/Dordogne, Brittany/Normandy, Iceland, Costa Rica, Ecuador/The Galápagos).- Travel planners drafting and update (documentation guests receive for the trip starts)- Worked closely with the Regional Management team to build successful relationships with hotels and subcontractors. Show less

Pernes-Les-Fontaines, Provence-Alpes-Côte D’Azur, France

- Served as an event coordinator by providing customized travel for week-long luxury biking, hiking and multi-sport vacations for English speaking guests.- Marketed and built brand loyalty with the company's client base by acting as a quality representative and linguistic liaison between customers, hotels, restaurants, subcontractors, and the Backroads head office - Manage every operational aspect of the trips: client service, bike maintenance, van support, first aid, and crisis… Show more - Served as an event coordinator by providing customized travel for week-long luxury biking, hiking and multi-sport vacations for English speaking guests.- Marketed and built brand loyalty with the company's client base by acting as a quality representative and linguistic liaison between customers, hotels, restaurants, subcontractors, and the Backroads head office - Manage every operational aspect of the trips: client service, bike maintenance, van support, first aid, and crisis management (10-28 clients per week).- Applied attention-to-detail skills and logistical finesse in fast-paced, unpredictable environments; owned every aspect of trip logistics and the guest-centered experience.- Maintained budget, document logistics and all written content of trips using multiple databases. - Manage cross-cultural interactions between clients and international subcontractors/locals.- Manage and facilitate complex trip logistics: local partnerships, restaurants, food service, guest support, transportation, luxury accommodation, route design and support. - Coached both professional and personal development through regular check-ins and feedback- Performed multiple daily presentations with In-depth knowledge of many destinations and cultural activities, providing guest with historical, geographical, cultural, regional knowledge of regions and countries. - Worked autonomously and managed high workloads.- Helped support co-leaders in the region and worked to create a positive, honest, and proactive environment that promoted teamwork during difficult situations and trip problems- Conflict management and problem solving through mediation when service issues arise Show less

Région De Palma, Espagne

- Directly responded to hoteliers’ assistance requests via our Zendesk tool (hoteliers' satisfaction 96%)- Educated hoteliers on the different elements of tHM (tool hoteliers are using to update their profile)- Trained the newcomers (10 people within 6 months).

Région De Düsseldorf, Allemagne

- Contacted Hoteliers across France via phone and email to convince them of the value of our products (tHM and PRO).- Improved my sales and negotiation abilities by actively using our CRM system.- Achieved sales target. Pitch ratio 30%, conversion ratio 15%.

Région De Paris, France

- Administrative support to the Director of Sales (Leisure, Mice and Corporate).- Analysis of accounts production. Sales trip organization.- FIT and corporate contract drafting.- Replying to RFPs using Lanyon.- Participation in sales meeting.- Analysis of competition.

Région De Paris, France

- Take bookings. Check reservations in the GDS.- Send proposals and confirmations.- Maximize sales and occupancy rates in accordance with the pricing policy and Yield Manager.- Yield meeting participation.

Master Of Business Administration (Mba), Hospitality And Tourism Management

Law And Economics Bachelor

Bachelor'S Degree In Tourism & International Hotel Management