Luciene Dos Santos Email & Phone Number

Dublin, County Dublin, Ireland

• Risk assessment and record keeping of all personal data incidents which occur within the business• Provide informed and practical advice to the various Business Units on their obligations under Data Protection Law.• Assist and advise on the completion of Privacy Impact Assessments for all new personal data processing activities and the review of same.• Assist in the coordination of complaint investigations made to the Data Protection Commission.• Manage the Data Privacy Champion network within the organization to help develop the existing culture and awareness of data protection within the business.

Dublin, County Dublin, Ireland

• Manage data subject rights requests promptly and within the timeframe set out under Data Protection law.• Create and maintain procedures for the management of consumer DARs.• Review and redact the data collected, to ensure the privacy of third-party individuals and retaining data in line with requirements of the Acts.• Become a Subject Matter Expert and providing advice on DAR requirements, scope and application;• Monitor the implementation of DAR policies, procedures and standards within FBD.

Dublin, County Dublin, Ireland

• Engage in advocacy, negotiation and mediation on behalf of clients with landlords, letting agents, and statutory organizations, including DEASP representatives and council officials.• Collaborate with the staff of other statutory and voluntary organizations.• Monitor changes in regulations applicable to the housing sector, analysing and advising tenants on those changes and their implications in an accessible and understandable manner.• Maintain a clear and comprehensive CRM database according to GDPR to contribute to the organization’s policy, research, and lobbying function.• Perform analysis and review of documents served to tenants to ensure information complies with legal requirements of the relevant housing legislation.• Contribute to the organization’s policy, research, and lobbying function, particularly by identifyingqueries which have wider policy implications.• Provide assistance to clients in preparing their dispute applications for the Residential Tenancies Board and representing them at hearings, if necessary, while maintaining empathy and attentiveness to the client's situation.• Collaborate with other advisors, management, policy, fundraising, and marketing teams on a regular basis to support the team and the organization.

County Dublin, Ireland

Studying full-time for a master's degree while working part-time in the retail industry, improving communication skills, conflict management and problem-solving skills in a multicultural environment. • Anticipated customer needs and provides them with high-quality service while upholding brand standards and values to ensure customer satisfaction. • Displayed impeccable team working abilities; striving to achieve and exceed team goals through a collaborative approach to tasks.Achievement:• Consistently meet or exceed productivity levels and targets.

São Paulo Area, Brazil

• Kept up to date and reviewed emerging financial and anti-bribery legislation and regulatory updates of the statutory body responsible for promoting compliance with and enforcing competition law in Brazil. • Wrote detailed reports, legal summaries containing comprehensive information and analysis related to the clients’ cases.• Worked on legal investigations and lawsuits involving corporate fraud, bribery, corruption, market abuse, money laundering, cartels, and bargaining agreements.• Responded to, validated, advised, and handled client enquiries regarding urgent, sensitive, offensive, confidential and controversial content within appropriate legislative and regulatory frameworks. • Analysed and processed incoming requests from law enforcement authorities with high quality, speed, and accuracy.• Managed and prioritized a large and varied caseload effectively and efficiently to achieve positive results.• Assisted Legal Team in investigating the root cause analysis on fringe cases related to AML Compliance.

São Paulo Area, Brazil

• Supported senior attorneys in responding to clients' inquiries regarding procedures and policies applicable to requests from law enforcement and government agencies.• Analysed and revised documentation and evidence of cases to assess compliance with regulations and formulate fraud investigations reports.• Conducted legislative, doctrinal, jurisprudential and open-source research and analysed information to assess threats and risks for the clients' cases.• Identified emerging risks that may be relevant to clients' criminal cases, including fraud, corruption, money laundering, and market abuses, by investigating and analysing criminal cases.• Collaborated cross-functionally with internal and external stakeholders in a professional and courteous manner, building strong relationships and identifying opportunities to improve customer experience.Key Achievements:• Designed an end-to-end process for the initial assessment of over 300 lawsuits spread across Brazil through the collection, monitoring, and maintenance of the records of those cases.

São Paulo Area, Brazil

• Resolved legal disputes on behalf of clients by using a critical thinking approach to develop agreements, negotiate contracts and settle claims. • Researched laws and regulations, delivered analyses and assessments of cases in a timely manner.• Ensured that legal documents and contracts complied with internal rules, regulations, and applicable legislation.• Provided customer and client service by maintaining contact with people involved in the cases.• Created internal training and presentations concerning legislative and regulatory changes relevant to the firm's areas of work.• Reviewed contracts and escalate issues to supervising senior attorneys.

São Paulo, Brazil

• Engaged with other law firms, clients, counterparties, and public authorities/statutory bodies in order to examine their needs and find long-term solutions to difficult issues.• Summarised complex technical, legal, and commercial issues into a form suitable for clients and internal stakeholders.• Carry out legal research and assist with knowledge management.• Provided regulatory, compliance, legal analyses and research according to necessity.• Drafted a daily average of +10 legal documents such as briefs, pleadings, appeals, legal letters and summary claims.• Managed and organised hard copy and/or electronic legal filing systems.• Filled and recorded contractual agreements while keept track of deadlines and submission dates.

Brazil

• Engaged with cross-functional teams including HR, IT, logistics and finance to ensure compliance with all company policies and procedures, as well as any legal and regulatory requirements.• Reviewed contracts and escalated exceptional issues to supervising attorney.• Communicated effectively with contractors, suppliers and other stakeholders through email, phone, and in-person to resolve discrepancies and address questions and concerns. • Adhered to all published policies and procedures of the company, as well as any legal and regulatory requirements that the company is required to comply with.• Maintained contract and policy database and supported the development and implementation of legal templates and process improvements.• Prepared and maintained accurate corporate books, records and related documents.• Managed legal billing from external legal providers.Key achievements:• Implemented an electronic system to track issuance, renewal, dispatch, and return of contracts from all of the company's subsidiaries and external suppliers optimizing office work time by more than 30%.

São Paulo Area, Brazil

São Paulo Area, Brazil

Postgraduate Diploma, Data Protection Law

Master'S Degree (Nfq Level 9), Dispute Resolution, First Class Honours (1:1)

Activities and Societies: Class Representative Senator - acted as a liaison between the Independent College and the students and also.

Level 5 Certificate (Nfq Level 5) - Major, International/Global Studies

Latin America Development Issues Course

Bachelor'S Degree - Incomplete, Human Resources Management/Personnel Administration, General

Bachelor Of Laws - Llb, Law, First Class Honours (1:1)