Lucienne Moonen Email & Phone Number

Nanterre, Fr

Courbevoie, Île-De-France, France

- Project management : understanding the customers needs, structure, and priorities to be able to guarantee a smooth implementation.- Implementation of Pixid for temp agences and clients all over Europe- Training of temp agency and client users in different languages- BI Trainings on creation, interpretation and usage of reports - Dashboard and report creations and interprétation for clients - Key point between product and client- Process improvements- Training of… Show more - Project management : understanding the customers needs, structure, and priorities to be able to guarantee a smooth implementation.- Implementation of Pixid for temp agences and clients all over Europe- Training of temp agency and client users in different languages- BI Trainings on creation, interpretation and usage of reports - Dashboard and report creations and interprétation for clients - Key point between product and client- Process improvements- Training of new hires Show less

Région De Paris, France

- In charge of the Aircall implementation for new VIP and mid-market customers until full adoption of the product (Europe & Australia)- Perform as a project consultant to provide custom solutions and understand customer business goals and challenges - Provide all the necessary training to ensure customers are setup for maximum success- Maintain a regular communication with customers in English, French or German to evaluate satisfaction- Ensure proper, efficient and consistent… Show more - In charge of the Aircall implementation for new VIP and mid-market customers until full adoption of the product (Europe & Australia)- Perform as a project consultant to provide custom solutions and understand customer business goals and challenges - Provide all the necessary training to ensure customers are setup for maximum success- Maintain a regular communication with customers in English, French or German to evaluate satisfaction- Ensure proper, efficient and consistent communication of the product and features to customers- Learn and maintain a deep expertise of the product and best practices- Work closely with AEs, CSMs, solution engineers & PMs and technical support to guarantee a smooth customer journey by being the key point of contact during the whole onboarding phase. - Sustain a deep knowledge on CRMs/Helpdesk, such as Salesforce, HubSpot, Zendesk, Pipedrive, Intercom, Totango to be able to integrate Aircall with the needed CRM/Helpdesk. - Communicate customer feedback to the product and engineering teams- In charge of creating learning content for team new comers - Coaching and training new Onboarding team members (5+) in Europe & APAC- Responsible of the daily allocation of customers to onboarding managers- Responsible of analysing and interpreting data to weekly monitor targets and results Show less

Nanterre

Trainee & full time- In charge of offers, orders & confirmations- Ensuring the communication between the headquarters in Germany, plants in the UK and the customer in France- Export documents preparation for Algeria, Morocco, Tunisia- Translations- Export project to find markets in Algeria for the Schunk produkts. - customer meetings with the sales manager to ensure a smooth introduction.

Köln, Nordrhein-Westfalen, Deutschland

-Point of contact for customers in Europe- taking care of orders & invoices

Dublin, Ire

- First contact with IT companies to raise their interest for our clients products. - ensuring smooth handover to sales - training newcomers - updating the data base

Chargée Du Dévéloppement Commercial Franco Allemand Master 1, Marketing, Commerce, Developpement International

-Sales development, -Market analysis -Commerce -Marketing -Export

Secretaire Trilingue / Commerce International, International Business, Bts / Licence

Activities and Societies: -Accounting -Commerce -Export -Translations

Baccalauréat