Lucienne Lacle Email & Phone Number

Aruba

We are increasing the awareness of tech skills on the island for further job or collaboration opportunities.

• Leading the development of zero-to-one/greenfield web and mobile banking applications.This includes:
• 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Leading the development and implementation of a web- and mobile application product strategy, ensuring alignment with market needs and organizational goals.
• 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐫𝐤𝐞𝐭 𝐅𝐢𝐭 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡: Conducting market analysis and leveraging data analytics to make informed product decisions.
• 𝐌𝐕𝐏 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Designing the MVP based on the Management Board's needs
• 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐑𝐨𝐚𝐝𝐦𝐚𝐩 𝐂𝐫𝐞𝐚𝐭𝐢𝐨𝐧: Visualizing the progression of product features and milestones.
• 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Ensuring effective communication and alignment of expectations across diverse groups.

The Randstad, Netherlands

We help companies with the implementation of technology.

Oranjestad, Aruba

• I led three projects focused on the digital transformation of the Mortgage department, which were crucial for achieving our digitalization objectives.The projects were:
• Process re-engineering of a legacy mortgage system, enhancing operational efficiency and user experience for back-office.
• Implemented PowerBI dashboards to facilitate data-driven decision-making, providing comprehensive insights into the entire mortgage process (both front- and back-office) using lean methodologies for enhanced.
• Developed a proprietary mortgage software tailored for front-office staff, optimizing client engagement and workflow automation. On my own initiative, I drafted a proposal for the redesign of an outdated mortgage.

Rotterdam, South Holland, Netherlands

• I effectively led and collaborated on key projects and products that significantly improved our in-house debt collection system, which encompassed automating processes and enhancing system capabilities.
• Led API integration for: - Swapfiets operations in Italy, Belgium, Denmark, Germany, the Netherlands, Spain and the UK. - Klarna, enabling immediate, automated transfer of buy now, pay later customer files into our.
• Led the UI/UX re-platforming project from js to vue.js.
• Led the further development of "Mijn COEO".
• Led the further development of COEO's proprietary software (bugs and improvements)
• Collaborated with a vendor to develop a Machine Learning model ‘likelihood-to-pay’ in relation to days of outstanding payments and validity of the customer.

Rotterdam Area, Netherlands

• At COEO, a manual debt collection process caused inefficiencies and strained resources. To address this, I led the development and launch of "Mijn COEO," a self-service digital portal, focusing on user-centric features.
• Stakeholder research
• Requirement collection
• Process visualization
• Software documentation
• Close collaboration with a developerThe portal's implementation improved the system by:

Lijnden, North Holland Province, Netherlands

• During my research internship at Mopar, I focused on a study titled "The Inefficiencies of a Shipment Process.". Mopar, facing logistical challenges, struggled to meet its KPI of on-time delivery, with a norm between.
• Shipment processes mapping
• Bottleneck identification
• Logistics efficiency enhancementsRecommendations included:
• Improving service agreements
• Automating warehouse systems

Aruba

Aruba

Bachelor Of Business Administration - Bba, International Business And Management, 8

Minor, Business Process Management