Lucienne Lacle Email & Phone Number

London, England, Gb

Aruba

We are increasing the awareness of tech skills on the island for further job or collaboration opportunities.

Leading the development of zero-to-one/greenfield web and mobile banking applications.This includes:● 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Leading the development and implementation of a web- and mobile application product strategy, ensuring alignment with market needs and organizational goals. ● 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐫𝐤𝐞𝐭 𝐅𝐢𝐭 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡: Conducting market analysis and leveraging data analytics to make informed product decisions.● 𝐌𝐕𝐏 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Designing the MVP based on the Management Board's needs● 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐑𝐨𝐚𝐝𝐦𝐚𝐩 𝐂𝐫𝐞𝐚𝐭𝐢𝐨𝐧: Visualizing the progression of product features and milestones.● 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Ensuring effective communication and alignment of expectations across diverse groups.● 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 𝐆𝐚𝐭𝐡𝐞𝐫𝐢𝐧𝐠: Translating stakeholder and user needs into actionable product features in a Product Requirement Document, Epics, User stories and Tasks format● 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩: Fully responsible for the zero-to-one design and development of Digital Onboarding and Loan products catering to Retail and Business segments.● 𝐀𝐠𝐢𝐥𝐞 𝐒𝐜𝐫𝐮𝐦 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Implemented an internal Agile Scrum framework within ClickUp, served as Scrum Master to streamline product management processes.● 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Led the adoption of structured process documentation using BPMN practices, enhancing clarity and efficiency.● 𝐕𝐞𝐧𝐝𝐨𝐫 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Designing and implementing a tailored product development process, optimizing collaboration with software vendors.● 𝐔𝐈/𝐔𝐗: Leading the design for web and mobile applications, focusing on intuitive design and user engagement.

The Randstad, Netherlands

We help companies with the implementation of technology.

Oranjestad, Aruba

I led three projects focused on the digital transformation of the Mortgage department, which were crucial for achieving our digitalization objectives.The projects were:● Process re-engineering of a legacy mortgage system, enhancing operational efficiency and user experience for back-office.● Implemented PowerBI dashboards to facilitate data-driven decision-making, providing comprehensive insights into the entire mortgage process (both front- and back-office) using lean methodologies for enhanced operational efficiency.● Developed a proprietary mortgage software tailored for front-office staff, optimizing client engagement and workflow automation. On my own initiative, I drafted a proposal for the redesign of an outdated mortgage process to align with our department's digital transformation efforts. It focused on optimizing leads management and digital loan origination processes.These projects demonstrate my proficiency in product management, agile methodologies, and cross-functional team leadership.

Rotterdam, South Holland, Netherlands

I effectively led and collaborated on key projects and products that significantly improved our in-house debt collection system, which encompassed automating processes and enhancing system capabilities.● Led API integration for: - Swapfiets operations in Italy, Belgium, Denmark, Germany, the Netherlands, Spain and the UK. - Klarna, enabling immediate, automated transfer of buy now, pay later customer files into our debt collection system, reducing manual intervention and streamlining our processes.● Led the UI/UX re-platforming project from js to vue.js.● Led the further development of "Mijn COEO".● Led the further development of COEO's proprietary software (bugs and improvements)● Collaborated with a vendor to develop a Machine Learning model ‘likelihood-to-pay’ in relation to days of outstanding payments and validity of the customer.

Rotterdam Area, Netherlands

At COEO, a manual debt collection process caused inefficiencies and strained resources. To address this, I led the development and launch of "Mijn COEO," a self-service digital portal, focusing on user-centric features and streamlining the debt collection process. The product's vision was to create a user-friendly interface, enhancing customer experience and financial recovery efforts.This involved extensive:● Stakeholder research● Requirement collection● Process visualization● Software documentation● Close collaboration with a developerThe portal's implementation improved the system by:● View personal data and outstanding balance● Direct payment option● Payment plan arrangement feature● Ability to make an objection● User-friendly interface to ask questions about one's file

Lijnden, North Holland Province, Netherlands

During my research internship at Mopar, I focused on a study titled "The Inefficiencies of a Shipment Process.". Mopar, facing logistical challenges, struggled to meet its KPI of on-time delivery, with a norm between 95% to 98%. Despite a slight improvement due to changing transporters, inefficiencies in the supply chain led to inaccurate delivery dates, affecting dealer satisfaction and sales. The research aimed to increase the accuracy of estimated delivery dates to 99% to improve dealer service levels. Key areas of focus included:● Shipment processes mapping● Bottleneck identification● Logistics efficiency enhancementsRecommendations included:● Improving service agreements● Automating warehouse systems● Removing manipulative system actions● Integrating a ticketing system for better data analysis and workload management

Aruba

Aruba

Bachelor Of Business Administration - Bba, International Business And Management, 8

Minor, Business Process Management