Lucien Pillay Email & Phone Number

South Africa

Johannesburg Metropolitan Area

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Main objectives• Identify, characterize, and assess threats.• Assess the vulnerability of assets to specific threats.• Determine the risk (i.e. the expected consequences of specific types of attacks on assets) • Identify ways to reduce those risks• Prioritize risk reduction measures based on a strategy• Keep chargeback percentages below 1%Key performance areas• Perform daily screening of active and inactive clients to identify potential risks• Determine the appropriate restrictions to be made on a clients account based on the clients risk profile• Verify client documents for authenticity• Provide Risk support to the rest of the company• Liaise with third party service providers on fraud trends and other relevant issues• Provide daily, weekly and monthly fraud figures and an analysis on those figures to management• Extract negative data from third party service providers and action clients accordingly• Investigate fraud from Affiliates• Manage chargeback figures by reversing credit card transactions where applicableConsults with• Risk Manager • Third party service providersSkills and attributes • Proficient in Microsoft Office 2010 with expert knowledge of Excel.• Excellent client facing and interpersonal skills• Detail oriented with strong attention to detail• Logical and analytical• Lateral thinking and problem solving• Strong verbal and written communication skills• Must be assertive with ability to work under pressure and with others

•Drive improved revenues, deposits, net contribution, activity and promotions by leading the technical channels of Vegas Partner Lounge•Devise and conceptualize strategies to extract the maximum gaming potential of all active and dormant customers•Assist in the execution of targeted, structured and measured promotional campaigns to increase the wallet share of the newly converted, retained and reacquired customer base•Actively monitor, report, analyze and drive daily, weekly and monthly reporting on key active metrics, fluctuations (up and down), anomalies and trends to identify key opportunities for growth with a strong focus on benchmark comparisons. •Incorporate retention waterfalls for the active customer base•Assist in the design and execution of innovative, profitable and engaging promotions based on knowledge gained from competitor analysis, industry experience and online research. Insist on timeous and error-free execution of these projects and promotions•Communicate planned projects and key informative updates to all stakeholders.•Documentation of learning’s for constant improvement and streamlining•Devise segmented customer tracks to actively show where the casino activity is at any moment in time, which will allow the organization to make profit driven decisions consistently•Incorporate high level and long term strategic focus on active customers via multiple platforms (flash casino, Viper casino and Mobile casino) with great attention to ROI by incorporating active segmentation•Liaise and actively report (formally and informally) to the head of the Retention in terms of metric updates, project statuses, new innovations, approvals and strategic direction.

Itil Foundation Certificate In It Service Management (Version 3):, Information Technology

Short Course In Banking And Risk Management, Banking And Risk Managment