Lucie Ruch Email & Phone Number

Luxembourg

Luxembourg

Luxembourg

Service Delivery Manager for European Institutions - Management of customer satisfaction- Management of SLA achievement- Monitoring of overall performance of services- Leading / taking part in tactical, operational & strategic review meetings with Customers & Partners- Collaboration with senior management around key risks, issues and opportunities- Coordination between project managers, operational teams & support teams- Involvement in bid management teams answering… Show more Service Delivery Manager for European Institutions - Management of customer satisfaction- Management of SLA achievement- Monitoring of overall performance of services- Leading / taking part in tactical, operational & strategic review meetings with Customers & Partners- Collaboration with senior management around key risks, issues and opportunities- Coordination between project managers, operational teams & support teams- Involvement in bid management teams answering European Institutions calls for tenders- Identifying and managing service improvement activities- Involvement in ITIL processes: Change, incident and problem managementInternal Service Process Owner / Manager- Internal Request Fulfillment Management: improvement of the process, implementation in Service Now, promotion of the process- Critical Incident Management: set-up and improvement of the process, promotion of the process.ITIL certifications:- ITIL Foundation- ITIL SOA - Service Offerings and Agreements- ITIL PPO - Planning, Protection and Optimization Show less

Luxembourg

Program ManagementIn a Transition & Transformation program for an international banking group. Program composed of 15 transformation network projects: transformation, refresh and segregation of network DC LAN, DMZ, connectivity and IP Tel infrastructure :- Scope, planning & costs control at a program level- Dependencies management with other transformation programs (i.e. infrastructure, workplace service management streams)- Coordination between project managers, architects… Show more Program ManagementIn a Transition & Transformation program for an international banking group. Program composed of 15 transformation network projects: transformation, refresh and segregation of network DC LAN, DMZ, connectivity and IP Tel infrastructure :- Scope, planning & costs control at a program level- Dependencies management with other transformation programs (i.e. infrastructure, workplace service management streams)- Coordination between project managers, architects, engineers and operational teams - Stakeholders and customers communication managementProject ManagementExamples of projects: - Cloud migration projects: migration of all or part of IT infrastructure into Telindus cloud. Migration of Microsoft infrastructure (Exchange, Active Directory, files & printers servers …), Citrix farms, business applications. - Network implementation projects: designing and implementing new network infrastructures, in campus and in datacenters. LAN/WAN, WiFi and security implementation.Responsibilities:- Scope, planning & costs control of transition and transformation phases. - Stakeholders and customers communication management- Handover to operational team managementNetwork engineerDesign, implementation and troubleshooting of the following technologies: datacenter network (Nexus, Fabric-Path, vPC+, FcoE), campus switches (6500, 4500, VSS), IP routing (OSPF, EIGRP), QoS implementationProject Management certifications : Prince2 FoundationNetwork certifications : - Data Center Unified Fabric Support Specialist - CCNP Renewal Show less

Daily administration of the company's networkSwitches and routers configurationsVoice and data VLANs managementIP addresses managementNetwork issues management in Cisco (routing & switching) environmentDeployment of DMZ area in the backup data-center of PSI projectDeployment and customization of networking devices (Cisco 4500 et 3560)Contribution for deployment of security devices (Checkpoint firewalls)Routing configuration in collaboration with the internal… Show more Daily administration of the company's networkSwitches and routers configurationsVoice and data VLANs managementIP addresses managementNetwork issues management in Cisco (routing & switching) environmentDeployment of DMZ area in the backup data-center of PSI projectDeployment and customization of networking devices (Cisco 4500 et 3560)Contribution for deployment of security devices (Checkpoint firewalls)Routing configuration in collaboration with the internal IT Security TeamTechnical environment Switches: 2960, 3560, 4500, 6500ISR (Integrated Services Router): 2821, 3825Nexus : 2000, 5000 and 7000OS: CatOS, IOS, NX-OSIP routing: OSPF and EIGRP Show less

Daily administration of the company's network, in Cisco (routing & switching) and Checkpoint (firewalling) environmentsSwitches and routers configurationsFirewall configurationsIP addresses managementNetwork issues management in Cisco (routing & switching) environmentRSA-based strong authentication project's managementRSA server configurationIOS authentication configurationBlueCoat proxy environment's benchmarking and study: improving FTP… Show more Daily administration of the company's network, in Cisco (routing & switching) and Checkpoint (firewalling) environmentsSwitches and routers configurationsFirewall configurationsIP addresses managementNetwork issues management in Cisco (routing & switching) environmentRSA-based strong authentication project's managementRSA server configurationIOS authentication configurationBlueCoat proxy environment's benchmarking and study: improving FTP connectionAutomatic Checkpoint configuration's backup in SAN environment (CLI, storage, scripting).Supporting of several regional agencies' movingTechnical environmentCisco switches 2960 and 3560Checkpoint firewall NGX R65RSA ACE authentication manager, RSA SecureIDIP routing: static and OSPF routing Show less

Creation and organization of technical workshops about ASA (Cisco firewalling solution)Basic configuration, IPSec, SSL VPN, securing VoIP on ASA (TLS ciphering)Remotely accessible lab's deployment (DSL routers, ASA)Architecture definition, ACS-based access control deployment (Access Control Server), testingCisco CallManager (CCM) lab's deploymentTechnical environment: Cisco Firewall ASA 5505, 55010 and 5520 ; Cisco Call Manager CUCM

Non-regression tests and ADSL new services tests on DSL modemsTriple-play environment (voice and video over IP)WiFi tests platform's creation and deploymentVoIP over WiFi technologies

Engineer Degree In Telecommunications, Telecommunications, Signal Processing, It And Networking

Specialization in Networking, Project Management, Signal Processing and programming.

Master Engineering In Telecommunications, Specialization In Networking, Wireless Networking, Network Security And Programming

Master passed with distinction: '1st class honours'

Scientific Baccalauréat, Science

Scientific Baccalaureat, specialized in maths, passed with distinction: 'Very Good'