Lucija Maradin Email & Phone Number

Zagreb, Croatia

I was trained and worked both in support and sales roles in a B2B and B2C environment.Through calls and emails, I advise potential and existing clients, primarily from the US, helping them find the best products depending on their experience and wishes. I collaborated with different teams and partner companies on creating custom solutions when needed.My friendly approach and dedication to each person often resulted in a happy, returning customer and contributed to the company’s 4.92/5 customer satisfaction score.As a detail-oriented person skilled in concisely summarizing information, I was entrusted with creating internal documentation for team training calls.I was given ownership of a project that ended up making an additional 10% to the total GMV.I use Hubspot, WordPress, Trello, Slack and G suite on a daly basis.

Zagreb, Croatia

Teaching college-level math in English and Croatian. I approach problems from various angles and can explain them in various ways that are easy to comprehend, even for individuals who have limited knowledge of the subject.

As a mentee in a customer support role for a private company, I gained valuable experience working on a Shopify app. I became proficient in using platforms such as Intercom, Jira, MS Teams and Notion.My primary responsibilities involve addressing customer requests via email or live chat and researching databases while keeping up with the updates and deepening my knowledge of the subject.Overall, this experience has equipped me with the skills necessary to provide excellent customer support (with an emphasis on empathy) in a fast-paced and collaborative setting.

Zagreb, Croatia

Writing, summarizing or translating technology news articles.Developed stronger writing and critical thinking skills.

Croatia

Bachelor'S Degree, Mechanical Engineering

Bachelor'S Degree, Construction Engineering