Lucile Chaix Email & Phone Number

London, Gb

London, England, United Kingdom

* Manage global wholesale orders, ensuring smooth coordination and timely delivery across diverse markets.* Process customer orders and returns accurately using ERP system (Infor M3), delivering a seamless experience.* Allocate inventory and coordinate shipments to meet customer specifications and deadlines.Proactively update customers on order status, addressing any issues quickly to maintain satisfaction and trust.* Collaborate daily with warehouse teams to ensure efficient operations.* Provide prompt, friendly, and professional support to customer inquiries, ensuring quick and effective resolutions.* Gain a comprehensive knowledge of luxury interior fabrics and wallpaper, from design and production to styling for photoshoots and showcasing at trade shows.

Most recent work:School Events: Designed posters for various student activities and eventsYouTube Channel (50k Followers): Visual identity and banner design.Bed & Breakfast: Branding, website design, photography, styling, and copywriting.Events: Invites, flyers, food labels, and illustrations.

London, England, United Kingdom

* Managed and processed orders for high-end distributors with care and attention to detail, ensuring accurate and timely delivery.* Responded promptly and professionally to customer inquiries via email and phone to customers in French and Spanish-speaking regions, fostering strong client relationships.* Worked closely with warehouses, couriers, and freight companies to coordinate smooth and efficient shipments.* Prepared and delivered accurate quotes, invoices, and export documents, ensuring compliance with international shipping regulations and keeping customers informed.* Reviewed and analysed reports to monitor order accuracy, optimise processes, and support sales operations.

Sydney, New South Wales, Australia

GENERAL MANAGEMENT* Led the design, writing, and distribution of monthly national brand guidelines.* Managed the allocation of collateral for 200 POS, monitoring costs and ensuring on-time delivery within budget.* Oversaw the setup of new stores, pop-up stores, and events, including the delivery of three expos, collaborating with marketing, warehouse, and suppliers to coordinate on-brand design, products, and logistics. Met all deadlines and budget requirements.* Managed the online helpdesk, conducted store visits, and provided staff training. Liaised effectively with suppliers and contractors.VISUAL MERCHANDISING + INTERIOR DESIGN* Designed office and store layouts, displays, and imagery for new products and monthly promotions.* Redesigned the Founder’s office, creating a ‘maximalist’ space with diverse art references and styles. Managed all aspects, including mood boards, sourcing, ordering, budgeting, and installation, and meeting major deadlines for a PR event.* Trained staff on visual merchandising strategies, including how to adapt requests to store specifics and ensure neatness and efficiency. Developed a guide on cleaning and hygiene in collaboration with make-up artists and product teams.* Improved project delivery efficiency by creating new knowledge-sharing processes and documentation for visual merchandising.GRAPHIC DESIGN + OBJECT DESIGN* Provided art direction and copywriting for visual imagery and collateral, collaborating closely with marketing and designers.* Led the product development of display units for a large-scale update, working with marketing, product teams, and make-up artists to create cohesive designs, materials, and finishes. Liaised with suppliers.* Enhanced brand image by improving the quality and relevance of collateral, coordinating display unit and furniture allocations across stores in collaboration with area managers.

Le Cannet (France)

* Conducted bilingual tours (French & English) showcasing masterpieces by Matisse, Picasso, Brancusi, Maillol, Bonnard, and others.* Utilised iPad displays to enhance the visitor experience with complementary images, offering engaging anecdotes, art history insights, and details on the artists' relationships.* Collaborated with the museum’s animation and events team, guiding children, organising and leading artistic activities, and welcoming visitors during special events.* Developed visual and written content to support exhibitions and engage visitors.

Mougins, Provence-Alpes-Côte D'Azur, France

- 47 000 visitors over 6 months- Animating activities in the temporary exhibition In the Discovery of Space.- Making lively Greeks myths about constellations in a planetarium,- Investigating videos showing potential UFOS with the public- Live scientific experiments reproducing space environment

Cannes, Provence-Alpes-Côte D'Azur, France

- Photography and photo editing- Content creator- Writing products descriptions (search of items history)- Management of the ecommerce- Communication for the website

Certificate "Management Of Fashion And Luxury Companies", Fashion Merchandising

Postgraduate Degree Of Guide // Licence Professionnelle Guide Conférencier, Tourism, Arts, Culture, With Honors // Mention Très Bien

Theory and practice of guiding visitors in cities, museums, monuments, natural sites… Art history, Archaeology, History and Geography.

Certificate "Art & Inquiry: Museum Teaching Strategies For Your Classroom", Education

Certificate «Design: Creation Of Artifacts In Society », Design

Master’S Degree, Design And Applied Arts

Art and Design History, Art sociology, Design projects, Fine Arts

Bachelor’S Degree, Fine Arts, A

Activities and Societies: Volunteer at 'Mois Multi', an international-scale event dedicated to multidisciplinary and electronic art.

Bachelor’S Degree, Design And Applied Arts

Graphic design, Art,Design, Photography and Architecture history, Art sociology and philosophy, Design and Architecture projects, Fine arts

Preparatory Classes In Applied Arts (Intensive General Program For Top Schools), Design And Applied Arts

High School, Design And Applied Arts, (French Equivalent Of A Levels/ High School Diploma)